to wonder why people are such jobsworths?

[Achildlessperson]

For people that don’t have a genuine stake in the game (ie partners of an LLP, business owners), why do they care SO much about things to the point it doesn’t genuinely advantage them?

Partly fuelled by another thread I’ve seen about catching out someone with a doctor’s note, I have to ask - why do you care? I understand if it puts more workload on to you, then FINE. But again, that’s a top management problem. Workers are paid in exchange for their labour. I completely get high earning jobs where you know what you’re going into before. However, sometimes I really do wonder why people go out their way to be such jobsworths when the advantage to them is 0.

For example, there’s a pub where we live that also has its own takeaway style bar - fish and chips, ice cream etc. One day DH and I bought fish and chips (£14) and then sat in the outside bit (not the height of summer and not busy) and ordered two drinks from the bar. A waitress told us we couldn’t eat THEIR OWN FOOD in their beer garden. We had already paid for our drinks so got given two plastic cups to put them in and go 1 meter away, behind the wall to eat. What was the point? Why would you care? The young girl didn’t own the pub, is paid under 21 wage.

I feel employers, the ones making the 0.1%, really take advantage of this. They’re fine breaking moral and ethical conduct rules, avoiding tax to the highest, but expecting their employees on minimum wage to go above their pay / job role. If everyone just said no, compensate me fairly for this, then the labour market may actually improve.

Everyone refers to high earning tech jobs and how they’re overpaid etc but these companies just get it right. They pay highly, improve morale, in exchange workers are happy to go above and beyond. The company improves, profits increase, efficiency and productivity improves = win win.

so, why do people care SO much? Especially as by “caring” isn’t actually always the most ethical/moral action?

I understand what you mean. I worked in an industry that pays the minimum they can and expects a lot. There were staff who did a lot of overtime, paid for resources with their own money and were proud of never using any sick leave. That’s fine, just stop complaining that I took a day off with a cold that you gave me.

@TheThinkingGoblin Depends on the Licensing law at the time. This restaurant said they weren't permitted to sell alcohol for consumption off the premises. I felt, like you, that I had paid for it, it was mine, but objectively, my wants didn't trump their right to protect their licence.

The thing is everyone staff deal with people everyday who don't understand those things and think they should be a "one off"
Or that because they had "one off" treatment before they now expect it every time.
Or you gave someone "one off" treatment someone saw and expects the same

It rarely truly is a one off, and the staff often don't have the time or the power to decide who should be a "one off" withouth getting into trouble themselves

They do though. This -

Instead of enjoying the freebies, they get annoyed at standard treatment.

Is so true.

A couple of weeks ago I did something that we don't generally offer as a service because it was quiet so I could without impacting on other customers, helped out the customer and would generally be considered going above and beyond.
This week the same customers came back and were most put out because I couldn't do the service we don't even offer in the first place because to do so would have meant giving poorer service to everyone else, it was busier than the last time they came in and I couldn't do it.
They have complained to my manager and left a shitty review. Even though I explained that its not always possible and was a one off the first time around.

So no, I won't bother next time because instead of appreciating the 'one off' and great service they got because it was possible at that moment, they're bellyaching because they didn't get something that's not generally offered but they were given in the name of being nice and trying to help someone out, as a one time thing. Funnily enough they didn't leave a good review for the first time either. We're sharp to leave a bad one though for the poor customer service that is not delivering a service we don't even offer.

And people wonder why there's a shortage of hospitality staff 🤷🏼‍♀️

Why did you pay vat on takeaway?

Because there IS vat on takeaways at the 20% standard rate. Why would you think there isn't vat on takeaways?