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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

How to get my refund

11 replies

scorpiogirly · 27/05/2023 09:40

I bought a huge paper cutter from Amazon back in March. Put it together and it was basically tat, didn't cut straight at all. This paper cutter was £120.

I messaged the seller and asked for a refund. They asked me to accept a £30 refund and keep the cutter, I declined.

I went through the Amazon return process, printed the label and took it to the post office.

I recently checked and they still haven't refunded it. 2 months later.

Sent them a message and gave them a copy of my proof of postage.

They're saying that the item is still in transit and they will refund when they receive it.

It's not still in transit for 2 months surely?

How do I get my refund? Any advice please?

OP posts:

gogohmm · 27/05/2023 09:41

Call Amazon. There's basically a form online for complaints and they call back almost immediately in my experience

SkiingIsHeaven · 27/05/2023 10:15

Speak to amazon and I mean a real person and don't give up. Eventually they will cave and send you the money.

I have done it twice and my husband once.

He was prepared to give up but it was a large, heavy exercise bike and I said to speak to someone at amazon. In the end they even sent us the packaging we needed to wrap it up (it was massive) and a courier came and took it away. He got his money back.

CadburyDream · 27/05/2023 10:32

I’m also having issues with an Amazon return but it was a 3rd party seller making it harder. 2 months is ridiculous

Floralnomad · 27/05/2023 10:38

How did you pay , can you just take it up with your card issuer .

timetorefresh · 27/05/2023 10:54

Amazon have got involved in a similar situation for me, and just refunded it

TooMuchTimeOnMN · 27/05/2023 13:07

I had this with Amazon, I called them and they could see that I had done my bit and so pushed through the refund without any hesitation.

Original poster

scorpiogirly · 28/05/2023 11:30

Thank you all. I typed the barcode number in on Royal Mail website and its saying we have your parcel etc. Will this make a difference?

OP posts:

highlandspooce · 28/05/2023 11:41

scorpiogirly · 28/05/2023 11:30

Thank you all. I typed the barcode number in on Royal Mail website and its saying we have your parcel etc. Will this make a difference?

So it's not been delivered to them? You need to take it up with Royal Mail at this stage

KrisAkabusi · 28/05/2023 12:17

scorpiogirly · 28/05/2023 11:30

Thank you all. I typed the barcode number in on Royal Mail website and its saying we have your parcel etc. Will this make a difference?

The seller isn't trying it in then, they haven't received it. You'll have to take it up with Royal Mail. I hope you insured it though as they won't give you the value back otherwise.

OnlyFannys · 28/05/2023 12:19

You need to contact royal mail, amazon wont do anything if you have no proof it was delivered. Its possible it has been lost

CadburyDream · 28/05/2023 12:32

Sounds like it was lost then. Sadly that's nothing to do with amazon then the thing I sent back to them through RM was received the next day. They can't refund for something they haven't received

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