I had a sofa three years and the chase cushion has collapsed after three years and another cushion has also collapsed. Only me in the house.
The guarantee is pretty wishy washy and they’ve already dismissed my claim, stating it’s wear and tear.
https://www.ikea.com/gb/en/files/pdf/83/23/83236609/sofasarmchairsssofabedsfootstoolssguaranteebrochuree_-oct2020.pdf
My argument is that the guarantee is for 10 years and the cushions have lasted 30% of that time with light use.
The guarantee claims:
Our sofas and armchairs are put to the test
At IKEA we test all our sofas and armchairs to be sure that they’re durable.
And we’re especially tough on the ones that have long guarantees.
For example, we push one 100 kg weight onto the seat 50,000 times –
and one 30 kg weight onto the back just as many times. We do all this to be sure that the frames retain their stability and that the cushions retain their resilience and comfort. The guarantees we provide are proof that our sofas and armchairs can withstand being used often and for a long time – and thereby provide an assurance for you as a customer
I’ve not used the seat 50,000 times.
AIBU thinking it should last longer