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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Am I being petty over coffee?

10 replies

billieblueeyes · 16/05/2023 22:49

This morning I treated myself to a Starbucks drive thru. I got to the intercom and felt like I waited ages. The intercom next to me served three more cars that had arrived after me.

I couldn’t reverse as someone was behind me so decided to order at the window. Did this. And then they handed me three drinks (I’d ordered two).

She said she’ll refund me and handed me a load of coins and I said can I just get a refund on my card please.

She took my card and walked off. Then said it was done.

Checked my online banking and there’s no refund. I feel like she just took the piss out of me and pretended to refund me. I’m not bothered about the money more that they were clearly making me out to be a mug 😊

(I wasn’t rude, I just asked please can I have it on my card as she was trying to hand me back it all in silvers and coppers)

OP posts:
HappiestSleeping · 16/05/2023 22:51

You are being unreasonable drinking Starbucks coffee. It's the worst 🤮

SleepingisanArt · 16/05/2023 22:52

Card refunds can take 48 hours (debit) or up to 7 days (credit) to show up - so wait a day or so to see if it appears.

LookOutBandits · 16/05/2023 22:52

Why did you need a refund when she have you more drinks than you ordered?

Had you paid on your card?

NightIsYoungSoAreWe · 16/05/2023 22:53

Card refunds don't show up for a couple of days.
Sounds like they were run off their feet, what refund did you want anyway as you ordered 2 drinks and were given 3?

Fuzzybear33 · 16/05/2023 22:53

Card refunds are not instant so can take a few days to show up!

Mademetoxic · 16/05/2023 22:55

She wouldn't take your card for a refund and walk off with it...this story does not add up.

UndercoverCop · 16/05/2023 22:58

So you ordered 2 drinks eg a flat white and a latte, she gave you two flat whites and a latte. You said no I only ordered one of each, she tried to give you the refund in coins. YANBU to want it back on your payment card, it's really odd she tried to do it in cash as that would affect how the till cashes up at the end of the shift. Give it 48 hours and contact Starbucks customer services. It can take a couple of days to show.

AIbaa · 16/05/2023 23:01

It won't be on your card yet

billieblueeyes · 16/05/2023 23:06

I ordered two drinks
I paid on card
They gave me three drinks
I said I only ordered two
She then looked at a receipt and said I’d been charged for an extra drink.
She then walked off and came back with change
I said can I have a refund on my card
She took the card and walked away from the window
Handed it back

She wouldn't take your card for a refund and walk off with it...this story does not add up

Sorry FBI what part doesn’t add up? I paid at one window and collected at a second window. She walkers away with the card as there’s card machine near at that window.

OP posts:
coffeecupsandwaxmelts · 16/05/2023 23:18

Card refunds take several days to show up.

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