Should I pay the bill?

[Babynumberone369]

Hello, after people's views please!

Earlier this year I decided to get rid of my log burner (because I could never light it) and get a gas fire. I was recommended a company by a friend.

When I called they told me I needed a £50 survey to establish the viability of a gas fire. At the time of the survey the chap said all was good and pointed to a gas pipe and said I had gas.

The quote was £1,700, £1,100 for the fire and granite, £600 for fitting.

When they came to fit it they took my fire out and then told me there was no gas. The fire went in but with no gas I couldn't use it, and they couldnt test and comission it. They then sent a quote for £800 to run gas to it which I couldn't afford.

I've since spoken to 3 other companies that said they'd have checked the supply was live on the survey..

I've said I'll pay £200 for fitting it but I'm not happy to pay the full amount as they haven't completed the job and didn't show due care and diligence doing the survey.

Do you think I'm being unfair? They're threatening court so a bit worried!!

Thank you!

@PonkyPonky I did get the quote in writing which states they would connect, test and commission the fire. He's saying its not his fault there's no gas so pay up.
I think I'll do that and see what he does!

@Kazzyhoward sorry you've had a nightmare with yours too. I've just checked and you're right, they're not registered. I guess they could never have checked the gas supply in the first place!

They're utterly incompetent.
I'd ask them to remove what they've installed, put it back to how it was and pay them nothing.

If they are not Gas Safe Registered tell them to get stuffed and contact GSR. If no joy then contact the Health and Safety Executive.

Yes! If this is the case, this is what you should do. My earlier post was based on them being a legitimate, licensed company.