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Original poster

To ask the fitters to stop fitting my floor today

485 replies

Ncfgjdo · 25/04/2023 05:54

So this situation is absolutely ridiculous and I am perfectly aware that my pregnancy hormones are clouding my judgement here and I'm in an incredibly fortunate position, but I could really be doing with some urgent WWYD advice as I am so stressed over this. I am 33 weeks pregnant and have moved into a complete renovation project (not ideal I realise!). The last few weeks since I got the keys I've had to make a lot of quick (expensive) decisions re the design of the house to allow me to get in to it before the baby's born. I'd thought that would be really fun and exciting, but I'm actually really starting to feel pretty stressed over the whole thing and no longer trust my own judgement. I'm becoming quite teary and doubting every decision I make. One of the major outlays has been flooring. It accounts for a significant lump sum of the budget and the fitters started work yesterday and will complete today. As soon as I saw the flooring down it looked completely different from I had thought it would from when I saw it in the shop. I did immediately mention this to the fitters but they assured me it was the correct one. I'm not blaming anyone else here but me, as I do appreciate flooring looks different in natural/ artificial light etc but I immediately hated it. It really looks nothing like I thought it would. They are about halfway done. Should I call the shop and ask them to stop and at least try to salvage some of the unused packets of flooring? (It's herringbone design and there's a LOT of it as the floor space is massive) or should I let them finish and suck it up and not lose thousands of £?) I'm so angry at myself for making the wrong choice and of course I'm not suggesting that I don't pay for the flooring or wiggle out of fitting fees etc. I also realise this is causing me way more distress than it should- my hormones are all over the place.

OP posts:
Thread gallery
27
Nousernamesleftatall · 25/04/2023 08:28

It’s lovely but you can get a stain on top if you want to chain the colour.

Nousernamesleftatall · 25/04/2023 08:28

Change

Dulra · 25/04/2023 08:28

I have herringbone and when it was laid I got a shock because it looked very different to what I thought. The small panel you look at in the shop is nothing like a full floor. But like others have said when I had furniture in walls painted I love it. In saying that there is no harm in asking fitters to halt and give you time to double check with shop that what is being laid is exactly what you ordered but if it is I would just continue with it, it will grow on you and the cost of changing and reordering again is huge.

Freefall212 · 25/04/2023 08:31

It does seem they have used a cheaper alternative but I think the colour on your floor now looks the same as the one you have on the floor with the carpet samples. It is probably just the lightig is a little different and you can also change the colour at home by changing your lighting.

I would have an issue however if I paid for a more expensive brand and then they installed a 'cheap' brand. Even if the colour was the same, cheaper brands might not last as long or be as durable. It could be the same product and you are paying for the brand name and not the quality but still in that case, you paid for the brand name.

Sluttypants · 25/04/2023 08:32

CaroleSinger · 25/04/2023 07:08

I guess this is what is meant by the term 1st world problems?

How horribly dismissive.
she’s allowed to be upset by this. Her issue is perfectly valid.

Dulra · 25/04/2023 08:33

Just read back and see there is a chance they are laying a different brand to what you ordered so I would definitely put a halt and check things with shop. I assume you have the invoice with exactly what you ordered and paid for? If it is not what they are fitting their problem to fix

GingerLemonSoda · 25/04/2023 08:36

Also to add, if things don't go well could your DP call them too? Might be helpful to have a second person on the case

Baldieheid · 25/04/2023 08:38

OP, I used to work as a flooring designer so please understand you've chosen from a tiny sample and now you're seeing a huge expanse of the stuff, the colour has shifted a little.

Your sample is also next to paler carpet samples, and on a different colour floor, so your eye is being influenced by those, too.

Once your furniture and personal items are in, the same will happen. It will dominate less, in fact it will become a background to all the other items. At the moment, that floor is being a diva, the star of the show. Shove her back into the chorus and she'll simmer down.

That, of course, is dependent on what is being fitted actually being what you ordered.

I'd check first thing with the shop, ask why the names on the packaging don't match. Is it solid, or an engineered floor? Is it exactly what you ordered, if so? I've known engineered floors fitted when the customer has paid for solid oak. Verify that first.

FurAndFeathers · 25/04/2023 08:38

GingerLemonSoda · 25/04/2023 08:36

Also to add, if things don't go well could your DP call them too? Might be helpful to have a second person on the case

Why? Two people (one of whole did not place the order, are more likely to create confusion)
does she even have a DP? OP suggests this is her own purchase in her own house. What could getting someone else involved add?

she sounds very competent and I’m sure she can manage despite the lack of a penis!

LizzieSiddal · 25/04/2023 08:40

They’ve tried to rip you off. Definitely complain.

And remember it is NOT your fault! This company have caused you a lot of stress, do not take the blame for them.

ejbaxa · 25/04/2023 08:40

I would ask them to stop and tell them that the wrong flooring is being fitted - you have photos of the boxes and they may be pulling a fast on giving you a cheaper floor than you are paying for.

GingerLemonSoda · 25/04/2023 08:41

@FurAndFeathers I didn't say her DP had a penisBear

Livebythecoast · 25/04/2023 08:42

CaroleSinger · 25/04/2023 07:08

I guess this is what is meant by the term 1st world problems?

These type of posts are getting more frequent lately. Is nobody allowed to post anything that isn't poverty related? Shall MN just remove all topics and just have one called 'A race to the bottom' ?.

OP, ring the company when they open and raise your concerns. Hope you get it sorted.

ClaraThePigeon · 25/04/2023 08:42

If what this shop did is legal, then then lets look out for people ordering a Tesla and getting an MG.

It's not the same thing though because they're both actual brands and manufacturers in their own right. In the OP's scenario there was no actual Tesla for sale, just an MG and and another MG with a fancy name. It is shit though that she could have paid less for the same product elsewhere though.

BlueRedCat · 25/04/2023 08:45

I would simply go back and plead ignorance of them being the same product and say they are laying a cheaper product than the one you paid for. The fact is they can say it is the same product but it isn’t. It might technically be the same product The boxes clearly state a different product. It will have a different barcode. If I ordered something named one thing I would expect that product to turn up

Advicerequest · 25/04/2023 08:45

Ncfgjdo · 25/04/2023 06:13

See this is the thing- the boxes don't mention anything about the name or branding- it just says something about 'silver' herringbone, which I definitely didn't think it was at the time!

Show quote history

Inwould

  1. check order
  2. find out what it will cost to halt and redo
  3. i changed tiles in my bathroom and half way through job and don't regret it - but it was only 500
  4. i understand re grey. I had soft brown wood in my bedroom and builder bugged it up. Four years on and I HATE it every day but can't afford to replace (5000)
CaffeineFirstPlease · 25/04/2023 08:48

Hi OP, I perosnally really like it form the picture you’ve posted. At this stage I would get it finished. Once your furniture is in and you’ve put some rugs down it’ll look different again.

Soontobe60 · 25/04/2023 08:49

CaroleSinger · 25/04/2023 07:08

I guess this is what is meant by the term 1st world problems?

If you paid a lot of money for one thing but got something different would you not complain? I know I would.

Haffiana · 25/04/2023 08:51

CaroleSinger · 25/04/2023 07:08

I guess this is what is meant by the term 1st world problems?

Yes. This is a 1st world country. You have made a 1st world comment.

I suggest you give your laptop and phone away to a charity and then you can make a third world comment.

ittakes2 · 25/04/2023 08:51

We have herringbone and its not really noticed with furniture over it.

Catspyjamas17 · 25/04/2023 08:54

It's not the same thing though because they're both actual brands and manufacturers in their own right. In the OP's scenario there was no actual Tesla for sale, just an MG and and another MG with a fancy name. It is shit though that she could have paid less for the same product elsewhere though.

If it says the particular brand on the order then that is what they should provide. If they need to provide a substitute as the other is discontinued then they should discuss this with the customer first and pass on any saving.

I'd probably not rip the floor up but would make damned sure I paid only for the floor supplied.

Fansandblankets · 25/04/2023 08:55

i don’t know what I’d do in your position but just to say I think it’s beautiful.

ZeroWorshipHere · 25/04/2023 08:56

ClaraThePigeon · 25/04/2023 08:26

It's not what OP ordered and isn't even the right brand - would you reallyball be happy to be paying £40 per sqm for something that's only worth half that?

It is the right brand though. Wrong name but right brand. Ravello is just renamed Kronotex. It's a range of flooring. It doesn't exist as a product in its own right.

You can buy identical kronotex branded flooring for half the price of what OP has paid for Ravello.

ClaraThePigeon · 25/04/2023 08:56

If it says the particular brand on the order then that is what they should provide. If they need to provide a substitute as the other is discontinued then they should discuss this with the customer first and pass on any saving.

But Ravello isn't a brand. It's a range of flooring not an actual brand. It doesn't exist. It's literally just renamed Kronotex.

PersilPower · 25/04/2023 08:57

You may have to live with it but I certainly wouldn’t just suck it up as others are suggesting. Obviously check it’s the correct brand and colour, but ask them for evidence as the boxes are unbranded. Don’t just accept them - the quality might be far inferior to what you ordered and paid for.