To ask the fitters to stop fitting my floor today

[Ncfgjdo]

So this situation is absolutely ridiculous and I am perfectly aware that my pregnancy hormones are clouding my judgement here and I'm in an incredibly fortunate position, but I could really be doing with some urgent WWYD advice as I am so stressed over this. I am 33 weeks pregnant and have moved into a complete renovation project (not ideal I realise!). The last few weeks since I got the keys I've had to make a lot of quick (expensive) decisions re the design of the house to allow me to get in to it before the baby's born. I'd thought that would be really fun and exciting, but I'm actually really starting to feel pretty stressed over the whole thing and no longer trust my own judgement. I'm becoming quite teary and doubting every decision I make. One of the major outlays has been flooring. It accounts for a significant lump sum of the budget and the fitters started work yesterday and will complete today. As soon as I saw the flooring down it looked completely different from I had thought it would from when I saw it in the shop. I did immediately mention this to the fitters but they assured me it was the correct one. I'm not blaming anyone else here but me, as I do appreciate flooring looks different in natural/ artificial light etc but I immediately hated it. It really looks nothing like I thought it would. They are about halfway done. Should I call the shop and ask them to stop and at least try to salvage some of the unused packets of flooring? (It's herringbone design and there's a LOT of it as the floor space is massive) or should I let them finish and suck it up and not lose thousands of £?) I'm so angry at myself for making the wrong choice and of course I'm not suggesting that I don't pay for the flooring or wiggle out of fitting fees etc. I also realise this is causing me way more distress than it should- my hormones are all over the place.

OP I agree that the pictures of Ravello Belstaff on the Tapi website look exactly like what you have had laid.

My guess is that the sample you saw is old and has yellowed a little to a warmer colour. Which means that your floor will probably yellow slightly over time as well.

I also think your floor looks really nice as is, even if it doesn’t yellow. I don’t think it looks grey.

No it is interesting to understand this properly! Especially as I just buy all my carpets in carpet right for convenience

It's definitely the best thing. Hope it all works out!

Good luck.

have you already done the lighting?? The floor will look different under different lights. Are you sure it’s the right one? Double check they’ve not made an error.. it’s very possible that someone has delivered or picked the wrong style during the order process. Is it wood or laminate? If it’s wood you would be able to sand/stain at a later date so not a final end situation. Xx

I like it - but that was my immediate thought too!

I see what you mean. I'd be sorely disappointed in that too.

I prefer the colour of what's been put down, it's beautiful and i now have floor envy! And it doesn't look grey/silver to me.

Stick to your guns, op.

Stick with it.

I agree with others OP, take a piece of this flooring and compare to the sample in the shop. If different tell them they need to take it up and replace it. Though I also agree I think the one you have had fitted is nice, so even if you're stuck with that hopefully you will in time feel you made a good choice.

Just to add to the chorus, it does actually look really nice so if they offer money off instead of a replacement, I'd take it

I hope that you manage to sort it out - but the 2nd photo does look very nice.

I actually really like numbee 2. We will be having new flooring soonish i hope! And that's the colour im looking for it looks pretty neutral to me rather than grey

The 2nd picture looks like it's in a north facing room. I've had a similar problem.

The rip off price is a whole other issue.

If you have time please update again Op. I'm strangely quite invested in the outcome of this now!

Will update hopefully this evening once I've had a chance to collect the flooring and take some in! Will let you all know how it goes!

This. It does seem that renaming the flooring may be legal, but don't just assume this is what happened. The flooring should meet the specifications of the flooring you bought.

A learning point for me has been to google ANYTHING I buy from now on. A question like 'brands like Ravello'. Let's take consumer action against the - well, I think the adjective is 'dishonest', but I might settle for 'misleading; - retailers who are trying to screw us!

I can't believe the number of posters saying the OP should accept it because they like it! Why should someone put up with something different to what they wanted? The mind boggles. Perhaps we should go back to not having a choice at all - how about Henry Ford "you can have any colour as long as it's black"? The OP will have spent time and energy choosing her colour/style of flooring from samples, etc., What was the point if the flooring company is going to fit what the hell they feel like fitting (and probably ripping off the OP by supplying a cheaper/inferior product as well as the colour being wrong)?

We had a similar situation with a carpet. We had a carpet fitted in room A, and liked it so much, we went back and ordered the same carpet for room B. On the second occasion, it was the owner himself (it was an independent furniture/carpet showroom), and he tried to persuade us to buy a different carpet because he had a roll end in stock - we compared the sample we wanted against the roll end and, yes, it looked pretty similar, but not quite the same, so we told him, no, we wanted the actual carpet as per the sample. A bit of sighing and eye rolling, but he relented. Come fitting day, their fitters came and laid it, but it was blatantly obvious it wasn't the same carpet as room A, because room A and B were joined via a wide arch (front room, back room), and the colour, pattern, even depth were clearly different, although you wouldn't have noticed had they been in truly separate rooms. The crafty sod had delivered the fitted the roll end rather than buying the one we wanted and charged us full price! Obviously we didn't let him get away with it, refused to pay, made him come out to look, but he insisted it was "shading" gave us a load of bull about different roles of the same carpet being slightly different etc. We didn't accept a word of it. So he went away to try to "negotiate" a replacement with the supplier, still blaming the supplier, etc. We went back to his showroom, and the roll end was gone! He eventually relented and said the supplier had agreed to replace it, so the fitters came back, took it up, put the new one down, and it was clearly absolutely identical to the original one, which was identical to the sample.

You really can't let them get away with it. Too many people do, and that's why these crooks continue to rip people off!

Good luck OP. I recently finished a renovation and this is EXACTLY the kind of thing that could, and did, happen to me and caused me HUGE stress. It doesn't matter whether it's a 'first world problem' - it's stressy.

FWIW - once you've checked out the side-by-sides in store, I think the greyer one will serve you better in the long run. And if it's engineered, you can always sand a bit off the top in a year or two and varnish exactly the colour you want.

I've just found this on the Tapi website. It appears they change the name of all their products!

I have no idea why the image is showing as sensitive content. I promise it's just a screen shot from the Tapi website!

I hope you get it resolved.

if They’ve supplied the wrong one at least you can say it wasn’t your hormones. If it’s what you picked try and live with it and it may grow on you.

Colour aside, I would actually have someone else go into the shop to pretend to be choosing flooring and ask what the difference between the Kronos and Ravello are. If they're told the price differential is due to a difference in quality, I think you have a good case that you have been mis-sold (aka ripped off).