Ok look I was just pointing out that a self employed person you’ve hired to work in your home is a little different to an employed 9-5 role working under a manager.
If you want to set the hours you work then go self employed. I’ve had plenty of people snort at the hours I work and how much I charge p/h and laugh bitterly that they’re in the wrong job. They wish they could earn 70 quid for 4 hirs work. Well maybe you are?
Its entirely possible to complete the same clean in a shorter time than you did the last time; there are many variables- it’s a manual job.
Its going off on a tangent a bit because most posters have agreed that the cleaner shouldn’t have lied about staying the full 2 hours.
The fact remains that all jobs in your home are quoted factoring in estimated labour time at a charge of X per hour or X per day. I’m certainly not timing myself to the minute, neither are my customers.
In the unlikely event I finish early because there are less toys to pick up before hoovering for example, I’m not going to start throwing in free chores such as cleaning out cupboards or washing windows.
Ive done that in the past and customers start expecting extras every time- it over complicates things.
I agree that trust needs to be built up. The relationship between client and cleaner has to be carefully developed overtime, so yes dishonesty isn’t recommended but I’ve also learnt that I have to manage customer’s expectations and make it clear what they are paying for.