Would you or would you not ban someone who swore once and then immediately apologised?

[Changingggggggggggg]

Just that really ...

Strange situation - in a hotel - one price had been agreed, they wanted to charge a higher price, they wouldn't speak quietly and calmly about it, but shouted at the guest and said there was no point in listening to what she said.

After 15 or so minutes of this, the guest, in enormous frustration did say "For F... Sake, please lets..." and then realising what they'd said, immediately apologised. The guest was rather shocked by what they'd said, having not done this before. She did then pay the higher price.

When they tried to book the hotel again a couple of months later, they discovered they had been banned - was told they had been told this by multiple people, despite there having been no communication.

Is this a banning situation - or do you give someone the benefit of the doubt, given their immediate apologies and contriteness?

I expect there is more than just the swear word. In any case, so long as it is not based on race, disability, whether you are a woman or a man, LGBT or not, that is behind the decision, I support the option of refusal by a hotel of someone.

What did your booking actually say? It's like pulling teeth...
You clearly haven't a leg to stand on and were rightly banned for your 15 minute long tirade.

Hotels andother commercial hosts can and DO ban any previous guests who were a PITA. They don't tell the banned person; that guest will just be unable to make a booking.

In small communities, where businesses co-operate with know each other, its not unknown for commercial hosts to warn other businesses against nuisance guests.

Well, the 15 minute argument at the front desk is very enlightening context, certainly. That's why you were banned.

They can decide to refuse your business for whatever reason they want. I doubt the one swear word was the issue rather than the 15 minute argument and the decision that you're more hassle than you're worth

But what you've decided is 'just context' is the nub of the matter for the hotel -- I find it deeply odd that you think it's a single swear word, rather than a fifteen-minute brouhaha at reception, that got you labelled as a nuisance guest who was not to be allowed to book in for future stays.

And get pre-agreed prices in writing when booking. Hotels don't haggle.

Yes price confirmed on phone a few days ahead, because I had heard others were having problems.....

I think the context matters more than you think

It seems to me that the hotel caused the 15-minute argument by changing the price.

The hotel sound quite bad for price gouging then. Why would you want to book there again?
if a course is being held in the hotel, why don’t you contact the course providers about the issues of room charges being increased and tell them you’ll be staying elsewhere whilst attending the course. They can’t force you to stay in the same hotel as the course.

But this is really about whether one swear word and an immediate apology would warrant a ban.....

You were banned for causing a scene, for being rude to staff. Nobody gives a fuck that you apologised; the apology does not change the attitude and behaviour you demonstrated. that got you banned.

You've been told several times that businesses can and do refuse whoever they want for whatever reason they want. It's as simple as that really, it doesn't matter who thinks they're right or not.

Quite possibly, but this isn't in a court of law, and the hotel gets to make the call about whether to allow the OP to book again, and they've decided.

Yeah they don't want an argumentive sweary person staying there

Well, yes, it does. Many places take a zero tolerance approach to abuse of their staff.

This is why you are banned. They are under no obligation to allow you to stay

There is clearly WAYYYYY more to this story that you aren't telling

Legally, they can ban anyone as long as it's not discrimination. As a policy, many do work on the basis of zero tolerance as it's necessary to make the staff feel safe and valued. It may seem harsh for offences at the "lower end of the scale" but it's just how these things work.

Why would you want to stay there again

Unless this is a business trip at an approved hotel and you need to explain why your booking won't be accepted.

Hotels don't haggle.

CF guests very often try it on.

Yeah sounds well sus OP. What's the real story.

In my own business I would be glad I can choose who I do and don't accept as a client.

Unless the room was paid in advance no contract exists. I used to a front desk manager. We might quote 125 a night but if the booking isn't confirmed in writing and paid upfront the charge could change on the day. It's called fluid pricing very common in hotels, airlines etc.

You got banned. Life is unfair. Move on.

I've known hotels to refuse admission to guests who've booked through booking.com, unless they pay more. A zero policy to aggressive behaviour would get you banned. If it was to a manager, fair enough, but staff wouldn't be able to give the lower rate and they don't need the agro.