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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be pretty angry about this?

2 replies

Anonhopingforbaby · 29/03/2023 17:28

Bought a first class ticket on Trainline for Good Friday. Cos me £130. (I figured going first class meant I would get a seat on what will be a busy train)

Went on Trainline today to tell the person I'm travelling with what time to book their ticket for, and it wasn't there.

Went into my bookings and it has been cancelled. They've taken it off the timetable.

I was never told, and now I'm being charged £10 for the refund, and will have to spend almost double that to travel that day.

AIBU to say one of Trainline (who didn't notify me) or GWR should be offering something to the cost of this ticket given it's such a dramatic price increase?

OP posts:
onionringcheeseypuff · 29/03/2023 17:35

I agree with you, they didn't inform you so they should enter into a discussion with you but they won't

Recently I paid for a journey and activated the tickets on the app just after midnight for 8am ish train/ I was scared I'd forget to in the morning.

Got to train station and train had been cancelled during the night. No email or app notification, and because I had activated tickets they wouldn't even refund despite lengthy discussion

So yanbu, but it's not worth the breath complaining, they pull this so routinely

Anonhopingforbaby · 29/03/2023 17:41

onionringcheeseypuff · 29/03/2023 17:35

I agree with you, they didn't inform you so they should enter into a discussion with you but they won't

Recently I paid for a journey and activated the tickets on the app just after midnight for 8am ish train/ I was scared I'd forget to in the morning.

Got to train station and train had been cancelled during the night. No email or app notification, and because I had activated tickets they wouldn't even refund despite lengthy discussion

So yanbu, but it's not worth the breath complaining, they pull this so routinely

I've had it before where it was cancelled, and was told the morning of (two hours before I was due to travel, ruined my birthday plans)

Just feel angry about this because it was a pretty expensive ticket and a steal for first class to get a seat!

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