British gas

[Mollylegs]

Hi, I'm really sorry as I know this isn't related to anything really. My husband left me last year and has taken all paperwork regarding bills with him. The gas bill is in his name and I need to take over paying it. He won't speak to me, anything that needs to be said goes through his mother, apparently the lady who stole my husband doesn't want him to speak to me. Anyway sorry going off topic, I don't have the account number for British Gas so when I'm trying to do anything online I can't get anywhere. His mother says he said he doesn't know what the account number is. I have tried phoning and have pressed every number going to try and speak to an actual person. Please,please can somebody help. Has anyone got a number that will allow me to speak to an actual human, as I said I can't get anywhere online without the account number. The phone numbers I've been ringing just end up cutting off. Thanks in advance

Could you not go through the IVR and press the options to be a new customer with them? you should hit a human eventually then and you can explain.

Hi Chacha, thanks for replying, sorry to seem daft but what does IVR stand for? thanks

Have you tried not pressing anything

Or just pressing star

IVR is interactive voice response, it's all the pre recorded messaging and "press 1 if you have an account with us" that you get when you ring a company like British Gas.

Hi Midgemadge, I have tried every option there is, I've went through them all pressed options 1 to 5. I have honestly tried every option but in the end it just goes off.

Are you paying by direct debit. Is the account number on that?

Just do a 'home move' with them OP. You don't need to take on the existing account.

www.britishgas.co.uk/discover/home-move/

Email: customerservice @ british gas .co.uk
I've had to space that weirdly as it said the username 'britishgas' was not recognised when joined up and wouldn't let me post! Obv type it correctly in an email.
Include the address of the property and your phone number, tell them what's happened and ask for someone to ring you.

Tweet them?

Also, don't over complicate it. I know you've not just moved in. This is simply a transfer of who is responsible for the bills. Give them a reading and a date and they will owe your husbands account and open a new one for you.

Alternatively, you can just change supplier.

Hi Chacha, I have went through every option, in the end it's always the same it says for you to do it online but then I can't get anywhere as I don't have the account number. It's so frustrating.

Don't press anything at all

Just wait

What I'd the OP is in credit, I'm sure she doesn't want her money going back to her ex

This sounds like it could get complicated, are you in the big energy group on Facebook? They are good at sorting out stuff like this

Time for me to fly, thanks for that I will go onto Facebook now.

Hi Time for me to fly, I can't seem to find it on Facebook,

Google: say no to 0870

You might get a better result with a normal number maybe 🤞

When you email them as a PP suggested, include the meter number - there'll be a unique ID number on the meter somewhere. That'll help them find the account.

Or as somebody else suggested, pretend to be a new customer. Again you'd need the meter number but they wouldn't expect a new customer to know the account. Yes your Ex would get any residual credit, but they'd also get any debt they've run up!

Go to online chat and just make out u are you husband say u can't find ur account number as u haven't got a bill and they should be able to confirm by asking address and date of birth that's what I do hope this helps

British Gas are pretty useless.
The best way I have found to get a response is via Instagram. Do you have an IG account ? Worth a try.

If you contact them with your address and meter number they should be able to find the account and transfer it. Can you set up an online account?

Just open a new account by saying you've moved in and provide a meter reading. Also take a photo of the meter.

British Gas
0845 606 0709
0113 298 0900
Account Enquires, New Customers, Moving Home
For many types of enquiries
Also for: 0845 850 0393 & 0845 955 5305

British Gas
0845 955 5600
0330 100 0303
0800 0480303
Pay as you Go Energy Team
General Enquiries (Pre-payment customers)
Also: 0800 107 7102
24hr PAYG Info Service: 0800 587 6567
Also for: 0845 955 5700

British Gas
0845 955 5313
0113 298 0900
Debt Team

British Gas
0845 600 6113
0113 298 0900
Online Technical Support
Also for: 0845 600 6229

British Gas
0333 202 9802
Customer Complaints
For more information on the complaints process or to submit a complaint online

British Gas
0845 955 5608
0113 298 0900
Disconnection of Supply

British Gas
0845 609 6666
0800 2944460
Installations

British Gas
023 8082 4100
Southampton Office Switchboard

British Gas
0131 344 6000
Edinburgh Office Switchboard

British Gas
0800 0724150
Marketing Calls from 0800 980 6166, 0800 072 4699 & 0870 606 0825
Opt out of marketing calls from British Gas by using automated service on 0800 072 4150.

British Gas
0333 200 8899
Bolier & HomeCare Servicing (for Landlords)

British Gas - Home Services
0870 050 3525
0141 270 5400
Same message from both numbers; but NO option to STOP calls !!

British Gas Business
0845 608 0227
0330 100 0222
0800 6524040
Business Accounts

British Gas Business
0845 600 0604
0330 100 0222
0800 6524040
Switchboard - 01865 406406
Fax: 01865 711695
Also for: 0845 072 3757, 0845 072 3809, 0845 072 3849, 0845 072 3450 & 0845 072 3899

British Gas Business
0870 555 3399
0845 955 5506
0800 0725280
Services menu - New gas supplies or meter installations

British Gas Business
0845 600 1060
0800 6524040

British Gas Homecare
0870 060 0121
0845 736 5100
0333 200 8899
Homecare; Also for 0845 6005090, 0845 600 5100, 0845 6060231, 0845 0703370, 0845 9500400, 0845 0775522, 0845 6030783, 0845 6777604, 0845 0730089, 0845 6711405, 0845 0702650, 0845 0261298, 0845 8500047

British Gas Homecare
0845 950 0400
0116 250 2000

British Gas Homecare
0845 950 0400
0113 254 8989
0800 2949650
Breakdowns & Servicing
Also for 0845 7365100

British Gas Homecare
0845 950 0400
01926 829001
Customer services; Repairs, Breakdowns, Maintenance

British Gas Homecare
0845 950 0400
0161 932 1300
0800 111011
Complaints, Queries, Repairs, Booking an engineer

British Gas Homecare
0845 072 0213
0333 200 8899
Homecare membership services
Also for 0845 0736608

British Gas Homecare
0845 076 5547
0333 200 8899
Homecare servicing- Priority response

British Gas Homecare
0845 026 1298
01926 828936
0800 1077798
HomeCare Landlords Enquiries

British Gas
023 8021 4000
Customer Relations - @ recorded message Press 1. If another recorded message, Press ## & wait

British Gas
0845 600 1014
0113 298 0900
Customer services - ask for HomeCare

British Gas
0113 338 1020
Customer support

Can you use the help chat bot on their website? Not sure if that wants an account number too.

They once inexplicably changed my name, sex and address (continued billing though...). This meant they wouldn't deal with me as I wasn't the account holder anymore 🙄. Anyway, much arguing via their messaging service sorted it as they wouldn't speak to me on the phone.

I've always had great results by tweeting them 👍