NHS - this is why people don't care

[br0kenankle]

In peads A&E with daughter as went over on ankle and it swelled up like a balloon. Been hear 1 hr 30 mins. Paeds A&E not busy - maybe 3-4 patients. Staff everywhere - must be about 10 people milling around tbe computers doing very little. No wheel chair so have been carrying her round the hospital to X-ray , toilet etc.

Just seem to be on a go slow. If I were this slow at my job, i would be in trouble. 🤷‍♀️

Expect to get flames for this of course. We were sat outside X-ray for 10 mins and when they came out, they didn't realise we had been sitting there. I have a hungry grumpy in pain 6yr old.

Triage - yes, drugs - yes
Obs - HCA
Samples - HCA
Bloods - anyone but nurses
Cannulate - whoever gets in first
Wound cleaning - yes
CPR - anyone
Cannulation - depends why
’procedures’ - ?

IME this list doesn’t correlate. And a PP already said nurses don’t take blood. Even on cardiac wards it’s phlebs

Where’s your daughter now?

I think she deserves better service from her mother. You must be glued to your phone to keep up with this fast moving thread 😂

Can you not acknowledge the NHS staff who have posted here with their perspective?
Why expect people to listen to your opinion if you can’t consider theirs?

Yep, that medical emergency... sprained ankle. Painful, but not life threatening.
Do share your super power of seeing through walls to the really poorly children being helped by the bumbling clinical staff...
Be thankful it was not broken.
Your tax does not cover the entire NHS - that's why it's falling over - no one wants to pay what it actually costs.

If you had seen me sitting at the nursing station today I was talking to my colleague drinking a cup of tea…was probably around 3pm??

As a nurse I had just withdrawn care on a patient, performed the last rites and had stepped out of the room to let the parents spend time alone with their child before leaving them for good. I had been with them since 8am, no break. I left saying I would be at the nursing station so they knew exactly where I was should they need me.
my colleague saw me & took the opportunity to tell me why she was leaving nursing, how guilty she felt having come to this decision & asked if we could stay in touch.
hope that helps.

So that’s a no then.

Sorry but I think you are so naive here and getting worked up expecting blue flashing lights for a non life threatening injury. I've been to a&e a few times with my kids. My eldest bumped his head badly and was sent there for review. I think it took 6 hours to be seen, but he was not showing life threatening injury. We saw god knows how many people in that time come and go. on the flip side my youngest son fell very ill just before Christmas. We arrived at a&e and were told they were heaving and to expect aleast 4 hours just to have the basics checked. He was monitored and put into a side room within an hour and a half. He was later admitted. They are assessing and re-evaluating as they go responding to their priorities. There are probably sicker/more injured people in the hospital right now who are also paying tax just like you...

I hope your child is feeling better very soon

@Bunnyfuller meds take forever. Don’t forget things need to be made up into infusions, or dosed carefully in paediatrics hanging a bag of fluid takes one nurses and two nurse signatures. Anything controlled needs two nurses.

Bunnyfuller. Sock puppet

daughter was playing on her switch. She is in bed now.

The whole attitude on this thread is why no significant change will ever come to the NHS. We need to be able to say when it is a bit crap.

If I were misdiagnosed with cancer should I just say 🤷‍♀️oh well, people were probably busy so it's ok.?

We are conditioned to accept the crap service because it is the NHS and never question it. That is crazy

This may depend on trust, but in my trust, nurses do all bloods required whether paediatric or adult.

Well I am glad that your daughter’s ankle was not broken. Are you aware that there are specific roles that deal with each stage of the process in a&e. Just because they appear quiet doesn’t mean that the specialist doctor (radiologist) was available immediately after your daughter’s X-ray. And you don’t know what the doctors are attending to behind the scenes, these patients are entitled to primacy, confidentiality and dignity and you are not entitled to know what the doctors are dealing with elsewhere.

perhaps that doctor is dealing with a child who has come in with a seizure and delivering the news that their child has a tumour, or that the baby has a bleed on the brain and they need to put the baby in an induced coma to try give the brain chance to recover (both things I have known in people close to me)

Count yourself lucky that you got to take your child home tonight, within 3 hours of attending. Some people are not so lucky. And perhaps next time take her to this magical private hospital. Money clearly doesn’t but sense huh?

Fwiw I had crap care when I had my eldest son. I mean really crap. I was neglected and suffered badly as a result. A complaint was made and it was held very seriously imo by every one I spoke to. By all means complain but i think this is quite different (sorry)

I think I will need A&E myself soon, due to how much I am heading butting my desk.

Are you really this dense, or are you being deliberately obtuse?

Your DD was seen and sent home in, you said, 2.5 hours. That is fast. I have broken a bone before and it was 4 hours before I even had an x-ray. I didn't complain though and had no grounds to, because I know that I was not a priority, and I am not an entitled arsehole.

If you think going private means you will get red carpet treatment then think again. Nurses still have downtime and chat around computers in private hospitals too.

2.5 hours for a non urgent injury to be triaged, assessed and treated is excellent in my opinion.

If I attended the ED with a non-urgent injury I'd expect to be much longer considering major injuries and life threatening illnesses need to take priority.

And once again - just cause you didn't see these patients in front of your face doesn't mean they weren't there being dealt with.

@Bunnyfuller you can’t possibly know what nurses do or don’t do. You asked for a list, several people answered you- now you’re saying the tasks aren’t correct.

What possible reason could you have to be so negative 🤔

@SmileyClare search my username. I’m not the op, promise. I am stating my experiences in Paeds A and E. I have said overwhelmingly my experiences elsewhere in the NHS are not like this.

My cardiologist and his secretary are flipping amazing, and never make you feel like you’re the 99 millionth boring patient, always comeback with an answer and show empathy. I’ve never been the ‘shouty parent’, I’m an intelligent professional and can tell the difference through being worked frantic to ‘it’s not my job’. Refusing to take a simple blood test off a 5 year old at 0130 because ‘the surgeons have to do it’ is bollocks and my ears can hear fun chats.

Dont defend slack colleagues. Every occupation attracts slackers. Yours is no different.

So how long do you think your trip to A&E taken?
If another child can in at the sameish time as you, with ? Septic shock who should be seen 1st? Them or you daughter?
I can’t tell you enough that there aren’t enough staff (drs et al) to see everyone all at once.
what do you think could be done about this?

I don’t understand what you mean by: “they hadn't received the X-rays”
Xrays are all digitised and automatically available on the software to any staff member that legitimately requires access to them.
Do you mean X-ray report? In which case that would be the radiologist who would report them and they wouldn’t be any of the staff members in A&E. They would be elsewhere in the hospital possibly reporting all manner of other urgent scans for in-patients, out-patients, intensive care patients.

@Smilethoughyourheartisaching I never said I was entitled to know what they were doing. I said they weren't doing much at all. Really don't think they were running around doing all those things you said . Lots of bimbling, chatting, at their computers etc

@Coffeewinecake - a person came by with a computer on a roller and She asked me to confirm my daughter's name. I asked her if the X-ray results were back and she had a look and said no they were still pending.

How many times to you have to be told that you have no idea what is happening outside of your immediate view?

Meh, the OP is a fool.

It's funny how I am being 'told' to accept that they were obviously very busy even though I was there and could see them.

Maybe people on this thread should accept that there is in fact tbe possibly that they really weren't that busy. Maybe they were waiting for a radiologist. But it doesn't excuse the lack of communication about what was happening

But the people on their computers and those milling around were not the people qualified to report on your daughter’s X-ray. These doctors are extremely busy, and if I’m being honest, your daughter was never at any risk. Are you as difficult in other situations?

@br0kenankle
xray result pending means it is awaiting reporting