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Original poster

Evri delivery

18 replies

Paptrap · 09/01/2023 19:59

I ordered two (different) items from Ebay 2 weeks ago. I had notifications about both deliveries from Evri, and an email on Saturday to say they were going to be delivered between 6pm and 8pm. At 8pm an email said delivery was now changed to Sunday.

Sunday the same thing happened, delivery was set to a time then it was changed late Sunday to Monday. Just received another email to say it'll be tomorrow.

I'm never going to get them, am I? Has anyone else had this?

OP posts:
daemonologie · 09/01/2023 20:01

Yes a lot of people had it on Black Friday and didn't get anything for a couple of weeks. A massive amount of undelivered parcels were found dumped in some woods in Kent. You can't contact them directly. You'll end up having to contact the retailer and they'll give you a refund once Evri that's sent it back to them but you'll have to wait blah blah working days to get the refund. Evri causes misery everywhere

MrAloysiusSnuffleupagus · 09/01/2023 20:03

My order from 8th December as going to be delivered today according to a 10am update. By 19:30am it was already ‘running late’ but would be here 5:30-7:30pm. I’m still waiting, but our local delivery guy is usually out until all hours bless him.
I’ll let you know if he turns up!

Original poster
Paptrap · 09/01/2023 20:03

It's so bewildering!

It says delivery is only set when the driver has the parcels, so I'm assuming they must have them?!

Thank you for your reply I'll contact the sellers. Such a pain, I've waited in the house for the given time for days now!!

OP posts:
Original poster
Paptrap · 09/01/2023 20:04

MrAloysiusSnuffleupagus · 09/01/2023 20:03

My order from 8th December as going to be delivered today according to a 10am update. By 19:30am it was already ‘running late’ but would be here 5:30-7:30pm. I’m still waiting, but our local delivery guy is usually out until all hours bless him.
I’ll let you know if he turns up!

Finger's crossed for you!

OP posts:
lovemelongtime · 09/01/2023 20:07

Had this since early November with a crate of beer. Pretty sure the driver has necked it. But now we get a daily " we will deliver your parcel today .." message. Bizarre

FlyingFlamingo · 09/01/2023 20:10

I had this last week with Evri, it was out for delivery and never appeared, they were going to ‘try again tomorrow’. I went back to the retailer after a few days (it was pet food) and apparently it was ‘damaged in transit’ so why they lied and said they would attempt to deliver again I have no idea Hmm.
Anyway it got resent via Yodel and came today.
Moral of the story - don’t trust Evri!

ShakespearesBlister · 09/01/2023 20:11

Evri are pretty shyte. They were meant to collect a return for me today. No two hour time slot came. I knew they weren't coming. They didn't. Back on the phone to the catalogue tomorrow...rinse and repeat...

Original poster
Paptrap · 09/01/2023 20:19

FlyingFlamingo · 09/01/2023 20:10

I had this last week with Evri, it was out for delivery and never appeared, they were going to ‘try again tomorrow’. I went back to the retailer after a few days (it was pet food) and apparently it was ‘damaged in transit’ so why they lied and said they would attempt to deliver again I have no idea Hmm.
Anyway it got resent via Yodel and came today.
Moral of the story - don’t trust Evri!

I really wish we could select the courier when buying stuff!

OP posts:
Itmustbeheresomewhere · 09/01/2023 20:35

You need to email their Ceo office (his email still has hermes in it but it works).
They are much better and have tracked down missing and lost packages and can tell you where it has been unlike their standard customer service.

Email Martijn deLange (Chief Executive Officer (CEO)) on
[email protected].

Oxo01 · 09/01/2023 20:36

God this has reminded me to make some calls of my own.
I ordered something from Wilko 27 Dec normal delivery
Evri emailed me on 29th to say they have it and processing it in hub .
When I track item it shows its been at the delivery depot since 30th Dec.

I thought it may be delayed due to xmas period and postal strikes but will have to call sender.

Oxo01 · 09/01/2023 20:39

God I'll have to make some calls of my own. I ordered something from Wilko 27 Dec

Evri emailed me on 29th to say they will let me know when it will be delivered. When I track it it shows its been at the delivery hub since 30th Dec and remains so.

Original poster
Paptrap · 09/01/2023 20:50

Itmustbeheresomewhere · 09/01/2023 20:35

You need to email their Ceo office (his email still has hermes in it but it works).
They are much better and have tracked down missing and lost packages and can tell you where it has been unlike their standard customer service.

Email Martijn deLange (Chief Executive Officer (CEO)) on
[email protected].

Thank you!!

OP posts:
Neverendingperiod · 09/01/2023 22:19

Paptrap · 09/01/2023 20:50

Thank you!!

Show quote history

You are welcome, hope you get it soon, they usually get back to you quite fast and they have helped me a few times, I don't even bother with customer service anymore.
They have often been quite detailed too, one packaged went all round Britain to 3 different depots including Rugby in England and Dundee! By the time I contacted ceo office it was already 3 weeks late and after i contacted them it was delivered 2 days later!

Neverendingperiod · 09/01/2023 22:20

Neverendingperiod · 09/01/2023 22:19

You are welcome, hope you get it soon, they usually get back to you quite fast and they have helped me a few times, I don't even bother with customer service anymore.
They have often been quite detailed too, one packaged went all round Britain to 3 different depots including Rugby in England and Dundee! By the time I contacted ceo office it was already 3 weeks late and after i contacted them it was delivered 2 days later!

Show quote history

Sorry I name changed 🤦🏻‍♀️

Original poster
Paptrap · 09/01/2023 22:28

Neverendingperiod · 09/01/2023 22:19

You are welcome, hope you get it soon, they usually get back to you quite fast and they have helped me a few times, I don't even bother with customer service anymore.
They have often been quite detailed too, one packaged went all round Britain to 3 different depots including Rugby in England and Dundee! By the time I contacted ceo office it was already 3 weeks late and after i contacted them it was delivered 2 days later!

Show quote history

I've sent an email now so I'm holding onto a small hope!

If they sent honest updates it wouldn't be so bad - it's the waiting around at home pointlessly that's so frustrating.

Hopefully the email will result in an answer, thanks so much again :)

OP posts:
LetsDoThis2023 · 09/01/2023 22:42

I've just emailed this address to! Fingers crossed 🤞🤞🤞

Sarahcoggles · 09/01/2023 22:58

Tictoc hack for speaking to evri apparently

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