I haven't got answers but can tell you about my daughter's A&E experience a few weeks ago.
My daughter's at Uni and had been told not to try to register with a GP in her Uni town as they were over subscribed.
All students were told that if they got ill, they needed to go home.
In October she had a UTI and thought it would go away on its own if she drank plenty of water etc. A week later she had really bad back pain, fever and vomiting. I told her to call our GP and try to get an appt and I would go and get her. She tried for ages and eventually was told that she'd missed the opportunity to have an appt that day and to call again tomorrow.
In the meantime, she managed to talk to a private GP over the phone and they told her to go to A&E. We got to A&E at 19:30 and were seen fairly quickly but we were just being triaged and were told to go back to the waiting room. Two hours later she was seen again and asked to give a urine sample. They took blood and left a cannula in her arm - no explanation as to why. Two hours after that she had her temperature and blood pressure taken in the waiting room.
She was finally seen properly at 02:30. The doctor didn't have any notes about her, didn't have the blood test results or the urine sample results so had to go and find them which took up some time. He then said she had a kidney infection and that she needed to stay in overnight on a drip. However, there were no beds. She was put in a corner of the waiting area, along with 5 other people on drips. We all had to sit up all night. Two of the other people on drips were in their eighties. I don't know how they coped.
My daughter finally got up to a ward at 11:30 and was then sent home at 14:30 via the pharmacy for an hour's wait for her prescription. She still wasn't particularly well and was still being sick in the car on the way home but she was better off out of the hospital.
There were many addicts and homeless people in A&E. They weren't a problem and I felt very sorry for them but if there was more support for people with those problems they wouldn't have to be in A&E trying to keep warm or getting help for their addictions.
I can't fault the staff that were on duty. I don't know how they cope with working in those circumstances every day. They did their best. There were just too many people and not enough staff. If my daughter had been able to see a GP, she wouldn't have ended up in A&E. If the homeless people and addicts were better supported, they wouldn't have been there either. All these services have been gradually run down for years and it's now so bad, I don't think there are any quick fixes.
No one was complaining in A&E. Everyone could see what a dire situation it was for staff working there.