My GP made a referral to the NHS Weight Management Service for me back in the summer, I received 2 copies of the exact same letter from them, on the same day, saying I was on their waiting list, a couple of weeks after the referral was made. In late November I received another letter from the service requesting that I e-mail them to opt in to the service, which I did and received an automated response from them. At the start of December I received a text message from them saying I had not yet e-mailed them to opt-in and that if I did not do so before the date stated I would be discharged from their service. So I sent another e-mail and again received an automated response. I have now received a copy of a letter they have sent to my GP saying that I have not requested an initial assessment appointment with them and so they have discharged me!
What the hell?! I waited for months to hear from them, I've done what they've asked and have proof that I've done so and they've just fucked me over and lied to my GP, what a pile of shit! What am I supposed to do now then, just accept that clearly they unable to actually provide any kind of service and rather than being honest about that they've lied and blamed me for their own incompetence?