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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

Pushed to front of queue ...was I in the wrong?

96 replies

snowissfalling · 08/12/2022 12:18

Checked into a hotel last night.
Arrived shortly after 3pm and one man was checking everyone in.
There was quite a queue and took over 30 mins to be checked in.
Got up to room and the keycard wasn't working.
So back down I go and the queue was out of the door.
Thought to myself ..I'm not standing in that again.
So walk to the front and say excuse me..
Immediately people in the queue "there's a queue "
"End of the line is that way "
People start tutting etc after I explain I had already stood in queue.

The guy takes 1 minute to activate it and off I go.

Anyway was i in the wrong to push in?
Would you have done the same?

OP posts:

knittingaddict · 08/12/2022 13:37

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

You are showing yourself up with the Karen thing. A bit of a pushover too?

whynotwhatknot · 08/12/2022 13:47

i would have done the same your werent checking in you already had-tell us the hotel so we can avoid it-one person checking in loads of people

Bridgi · 08/12/2022 13:55

Yanbu!! I did this once, because there was already someone in my room, and I was mad!!

bloodyeverlastinghell · 08/12/2022 14:00

I’d of done the same. Keycard not working, wrong food at counter services place, you’ve been double charged for an item at the checkout means you stand at side of queue and resolve issue quickly.

Newlifestartingatlast · 08/12/2022 14:03

Bloody hell, I certainly wouldn’t be queueing again given I’d already queued 30 mins to just check in . That would have meant an hour from arrival till she got into her room- that’s not just poor service , that’s outrageous….people may need to be elsewhere, have jet lag and desperate for sleep, etc. I have travelled with work all over the world and never waited more than 10 mins

if someone wanted to complain, Op, I’d have turned to the desk and said , yes, you have a problem in that the queue is unacceptable and ts poor customer service that people are objecting to me just quickly getting* my key working ..why are there not more staff on checkin? Where is the manager? Etc

it ain’t your fault they run a such a poor system it takes that long!

on more than one occasion I had flights delayed and then cancelled and was bussed to a hotel for overnight. Whole coachload of people checking in at same time with no advanced booking by hotel - it took about 30 mins for us all to check in…they set up extra staff and did stuff manually to retrospectively put in system once we’d got our rooms. It was 11:30pm and they knew we mostly wanted liquids and bed.

bloodyeverlastinghell · 08/12/2022 14:04

whynotwhatknot · 08/12/2022 13:47

i would have done the same your werent checking in you already had-tell us the hotel so we can avoid it-one person checking in loads of people

I had this in Aviemore, the queue at Macdonalds hotel queue was an hour long. Housekeeping were still working on some of the rooms. So people couldn’t check in and were being asked to come back this was at half four. They were very pissed off as they’d just waited ages in queue and still couldn’t get to the room.

Charlize43 · 08/12/2022 14:12

Are you Holly Willoughby?

GertrudePerkinsPaperyThing · 08/12/2022 14:26

I think you were find. As you said, you’d done your queuing and it only took a minute

Topseyt123 · 08/12/2022 14:31

You weren't in the wrong. You had already done your queuing and something wasn't right. I would have done what you did and ignored any grumbles from others in the queue.

PAFMO · 08/12/2022 14:33

You weren't totally wrong, (and I'd have done the same) but obviously the correct thing to do was say "I'm not checking in, my key doesn't work, is it OK if..." rather than just pushing in.

TheTeenageYears · 08/12/2022 14:34

Waiting in the queue again would be like waiting to pay in a shop and the member of staff not removing the security tag. Alarms go off at the exit and you going to the end of the line again to wait for them to do their job. Don't give it a second thought, you would have been mad to rejoin the queue.

Itsoktogiveup · 08/12/2022 14:37

Yanbu, you’d already queued for check in and your check in hadn’t been completed. I’d have done exactly the same and clearly the receptionist thought it was fine or he would have told you to queue.

funinthesun19 · 08/12/2022 14:41

Some of those people would have been very happy for you to queue up again when it took a tiny minute for the man to help you.

Sometimes you just have to put yourself first. You already queued up once just like they were doing, and your key card wasn’t working. As far as I’m concerned the man still hadn’t finished serving you as he hadn't completed the job for you. So you had every right to immediately go back to him. Fuck everyone else.

Calphurnia88 · 08/12/2022 14:42

YANBU because your 'turn' effectively hadn't finished since you were given a faulty key card.

I would compare it to a waiter prioritising a table's forgotten cutlery over taking another table's order, even if they were 'next.'

sageandrosemary · 08/12/2022 14:42

I'd have done the same. No issue.

Freddosforall · 08/12/2022 14:43

I would see this as a continuation of the previous service (because they didn't do it properly in the first place) rather than a new request, so I think it's okay not to queue again in this case. I'd expect people already in the queue to be annoyed though as I would be if I was in the queue and saw what i thought was someone pushing in- so it's a can't win situation!!

AriettyHomily · 08/12/2022 14:45

I'd have done the same

SomeBeings · 08/12/2022 14:46

I would have done the same as you OP and I don't think it was rude. You had already queued to be checked in.

thelengthspeoplegoto · 08/12/2022 17:42

You were in the right.

Cornelious · 08/12/2022 17:55

I'd have done the same but i'd have explained to the people at the front of the queue why you were there.

newnamequickly · 09/12/2022 10:43

You were absolutely in the right. You'd waited already, been seen and it was their error with the key fob. You getting their attention was an extension of your first encounter with reception.

EndlessRain1 · 09/12/2022 10:45

I would have done the same. I hope you were polite to the person waiting though, a lady did this at a check in the airport to us, barged in with no explanation or even a smile and when I explained to DD (4 at the time and VERY keen on rules) that we would have to wait started verbally abusing me infront of my children. It's not the people waiting's fault and they will be feeling fed up too so, given you are making them wait longer, you ought to thank them for their patience.

WarriorsComeOutToPlayaaay · 09/12/2022 10:51

Totally fine. If I queued for a coffee, ordered a cappuccino and when I collected it they gave me an espresso I am not going to queue again to get it corrected!

ns87 · 09/12/2022 11:37

You aren't unreasonable but I would have told the person at the front of the queue, 'sorry, just queued and it's not working'

jetadore · 09/12/2022 11:41

YANBU. Never complain, never explain.

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