Utility bill legal advice pls

[Member786488]

Sorry, posting for traffic.

I’m £680 in credit to Bulb who have just told me their increasing my payments.
I’ve told them it’s not necessary.
they’re insisting.

What can I do? The amount taken out is dictated by them.

Cancel your direct debit.

They're profiteering arseholes.

I was in £900 credit to Scottish Power, they were taking £193 a month, they've just taken £500 out of my credit saying wasn't paying enough the last 3 months!!

@MichelleScarn had you been getting monthly bills?

@dolor doesn’t that cause all sorts of bad credit problems

Been paying via dd and keeping an eye on the usage via the app so this is a surprise. What's not a surprise is I can't speak to a bloody person to query this!

Swop to another supplier - they will refund you the balance (also in credit at Bulb !)

I was like this with Bulb, I cancelled my direct debit so they took the credit instead and then just reinstated it when I was happy with the balance

Arent bulb customers moving to Octopus?. Id be really tempted to cancel my direct debit amd revert back to quarterly bills.

Just to add to my point they then offered to set up a direct debit for just my usage, no extra

No probs with Bulb for me - had a credit balance similar to yours a few weeks ago. Lowered my DD online first, then applied for a balance refund of half my balance. The website computer said No, then I emailed with all the reasons why I should be refunded and a Bulb person said Yes. It took a few days overall.

I'm sad Bulb is going - not just for the Renewable Energy focus - but over the years I've found their Online/Website Account Management to be very,very good compared with every other Online Account Management System I've had to use for a wide range of services.

Hopefully Octopus, the new owners of Bulb, won't be wanting to change it and will use the Bulb Online Platform for their existing customers too.

@TheHateIsNotGood thanks, great suggestion. Computer kept saying no to stopping the increase, and I rang them in the end as was getting nowhere with emails, but the guy on the phone had a sense of helplessness about him - he could understand my frustration but couldn’t stop the increase.

because of your suggestion to claim a refund on the credit though I’ve got £350 coming back which makes me less cross.
Thanks!

I too am sad they’re going, as have been great until recently.