I think the OP should complain, what happened to her dad was terrible.
The bus company might roll on the floor laughing at you, that you think they should care about someone who doesn’t pay for a ticket didn’t get on their bus.
Or they might humour you, the bus company might sack the driver, humans are an expendable commodity in the pursuit of profit.
In fact I think all 200+ people frothing at the mouth about the bus driver should make a formal complaint. They can only sack him
once right.
The bus company want to make it as difficult as possible to use the pass, they don’t want to offer them, they have to. If it’s difficult, either like your dad the person pays again, so they get more money, more profit, or they don’t use the pass. Win-Win for the bus company. They don’t care if he’s vulnerable and left behind.
I paid my dad’s mortgage when he was suspended without pay for letting someone on the bus without a valid ticket. So I have skin in the game. What about you?
We get the society we deserve, if we choose to support governments and companies that put profit above people it is the poor and vulnerable that get left behind.
The whole world is laughing at us right now because we as a country don’t know basic maths. We think we can have Scandinavian levels of welfare and living standards and with American levels of tax. We think we can have growth out of nowhere, no one pays more tax and the vulnerable will still be ok. Well Jack has some magic beans to sell you.
if you don’t want 80 year old pensioners stranded on the street, look in the mirror and make better choices about who you vote for and the companies you choose to spend money with.