No first aiders at train station

[Mushroomlady]

An older woman tripped and fell in front of me on the station platform while running for a train today. She was very badly injured. I've been first aid trained for work so was able to help - removed her broken glasses, laid her down on her side, stemmed the bleeding (quite heavy), bandaged her up, shaded her from the sun, talked to her, etc. I asked if any of the station staff were first aiders and the answer was no! There was about 4 of them. I had to shout at them to call an ambulance, but it was another passenger that called as the staff were dithering and seemed quite clueless.

Aibu to be absolutely shocked about this? They are dealing with hundreds of passengers per day. How is it not essential that they have a certified first aider on site at all times?
Should I complain? Assume they would need to log it in accident book?

I think it would also help if first aid courses were cheaper. I used to do the three day First Aid at Work course through work, so they paid for it. But since I WFH, they understandably don't pay for it. So I pay for my own one day Emergency First Aid at Work course. If you go through St John's Ambulance or the Red Cross it is very expensive. I managed to get a place on a course with local volunteer groups and it cost me £90. But that it is still a lot for one day.

I think there are more "casual" courses which aren't aimed at workplaces which cost less, but they are less easy to find.

For the land to be safe, not to provide first aiders.

I don't want to paint the station crew in a bad light unnecessarily. They did put a call out for medics on the train, someone rustled up a first aid kit, and they fetched a wheelchair. My concern was more when I asked 'Are any of the staff here first aid trained?' the answer was a resolute 'no' and a shrug. It was just a bit scary to be a random passenger suddenly stemming a heavily bleeding wound and trying to keep someone from passing out on you while four official station staff in high vis are stood around watching and seemingly unable/unwilling to step in.

Nah. That's where volunteers from St John's come into play.