If you say you're going to turn up to fit my gas cooker - bloody well turn up! Don't take your phone off the hook. Have the courtesy of calling me to say you're delayed. Is it really asking too much???
Thank you to British Gas for coming out promptly to seal off the gas pipe that leaked because it had been disconnected for too long because the fitter didn't turn up.
I'm just warming up now the heating can be switched back on, but no cooker until Monday - if the other fitter turns up!
I think that feels a bit better now.