Page 7 | That bank cards should fit our names on per our preference

RainbowTash · 2022-09-21T12:47:23+00:00

Just set up bank accounts for the children. They have a double-barrelled surname (but no hyphen). The cards have just arrived, but the bank has chosen to format the names on the cards as first name, initial of first part of surname, last part of surname. I can’t stand the surname being chopped up like this; it’s not their name. I’ve asked for new cards with First name initial, then full surname, but bank computer says no. The names aren’t crazy long, but fitting first name plus both parts of the surname exceeds the allocation of letters the bank allows on the card. I know people with longer surnames than we have. e.g. name is Amy Smith Jones Bank card reads Amy S Jones We want them to read A Smith Jones AIBU that I think the bank should print the cards with the names on correctly? YABU - it doesn’t matter YANBU - yes, banks should be more flexible/accommodating.

MeanderingGently · 21/09/2022 18:39

My name is a bit complicated (for reasons I won't go into) so the bank gave me three options to choose from, before they printed the card. I couldn't have everything because of the number of letters/spaces but chose an option which works and I'm perfectly happy with.... That was the Nationwide, I was pretty impressed with them.

Original poster

RainbowTash · 21/09/2022 18:47

TakeawayManAlan · 21/09/2022 18:31

What? What race did I insult?

WTF are you on about?

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Everyone who hasn’t got a dose of English exceptionalism.

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Original poster

RainbowTash · 21/09/2022 18:58

Precipice · 21/09/2022 15:02

I came on half-ready, according to your title, to tell you that it's silly and that banks should be only issuing according to the legal name (or as close as possible, it's a pain that they won't print letters not in the English alphabet), but in your actual situation, what they're doing is not right. They should be printing the legal name according to their usual conventions, which is always full surname.

I do think it's odd if you're not Spanish etc. to have a double surname without the hyphen. Like with PP, I wonder if that's what's tripping the system up - I have a double surname hyphenated and have never been 'chopped up' by a bank. But if that's what your child's got, that's what should be printed. Absolutely don't accept this current situation.

Sorry, I missed your post earlier.
Thank you, that is as I see it too.
It should not matter that we are not Spanish; their two-part surname is as valid as any Spanish two-part surname. And I am surprised that the bank can’t/won’t recognise this.

It is exactly that the name on their cards is NOT their legal name. I’d rather get it sorted now, and maybe even make it a legal requirement that banks etc be accommodating for such things, than have my children have this battle when they are older. Seems like such an easy fix. In the time I’ve spent discussing this with the support admin, someone in the IT systems team could have easily fixed it, if they had a tech system that allowed such things.

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WelshNerd · 21/09/2022 19:21

I'm with first direct now. Previous hassle was with Santander.

Original poster

RainbowTash · 21/09/2022 19:22

WelshNerd · 21/09/2022 19:21

I'm with first direct now. Previous hassle was with Santander.

Thanks.

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BeachTree · 21/09/2022 19:29

Take you card out of wallet, tap, return card to wallet.

Job Done.

Nobody had to look at the name. Nobody cares. Nobody got hurt.
First world problem.

BeachTree · 21/09/2022 19:30

I can't recall an occasion when anybody has had cause to look at the name on my bank card

LondonQueen · 21/09/2022 19:32

Some banks let you choose how you want your name displayed on your card, Chase and American Express definitely do.

Clarinet1 · 21/09/2022 21:34

To all those telling the OP to “Desl with the bank”, a large part of the point of the post Is that she has been trying to do that and getting nowhere!

Clarinet1 · 21/09/2022 21:35

Oops - Deal with the bank!

Blanketpolicy · 21/09/2022 21:43

It isn't just a case of over riding what gets printed on the card, it is over riding checking back to the the bank the name printed on the card when it is entered during purchases.

If their software doesn't support an unusual name setup they can't do anything about it.

soulinablackberrypie · 21/09/2022 23:39

Every bank anybody in my family has used has been unable to cope with the concept of a surname that begins with the letters M A C but then the next letter in the name isn't a capital. No matter how many times the member of staff goes into the computer and amends it, it defaults back to the capital as soon as they hit send. I've come to terms with that now but at least it's essentially the right surname with the right letters in it. I'm wondering if you might have to let them use a hyphen in order to have the whole surname on the card, but if you can persuade them to get their IT people to change the system so it will accept a double but not hyphenated name, that's even better.

BitOutOfPractice · 21/09/2022 23:42

when I got married i asked for my maiden name to be changed from miss Katy Jones to Smith. They changed it to Mrs Smith Jones. Took a dogs age to get it sorted.

Justcannot · 22/09/2022 00:17

@RainbowTash I have a revo__lut card, it has both my surnames on it. Keep pressing them.

@TakeawayManAlan get to feck. Names can be double barrelled, or have twos seperate names, or whatever, for a range of reasons, none of which are more pretentious than thinking you're qualified to go on a forum and tell lots of people you don't know what they should and shouldn't worry about.

TheOriginalEmu · 22/09/2022 00:26

RainbowTash · 21/09/2022 14:25

Yes!!! Exactly. I really need them to have their proper names on.

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You really don’t though. It’s fine

Original poster

RainbowTash · 22/09/2022 00:27

Blanketpolicy · 21/09/2022 21:43

It isn't just a case of over riding what gets printed on the card, it is over riding checking back to the the bank the name printed on the card when it is entered during purchases.

If their software doesn't support an unusual name setup they can't do anything about it.

Surely just the card number matters. I still don’t get it.

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Original poster

RainbowTash · 22/09/2022 00:28

soulinablackberrypie · 21/09/2022 23:39

Every bank anybody in my family has used has been unable to cope with the concept of a surname that begins with the letters M A C but then the next letter in the name isn't a capital. No matter how many times the member of staff goes into the computer and amends it, it defaults back to the capital as soon as they hit send. I've come to terms with that now but at least it's essentially the right surname with the right letters in it. I'm wondering if you might have to let them use a hyphen in order to have the whole surname on the card, but if you can persuade them to get their IT people to change the system so it will accept a double but not hyphenated name, that's even better.

So frustrating. There seems to me to be a lot of stupidity with banks and businesses, argh.

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Original poster

RainbowTash · 22/09/2022 00:29

BitOutOfPractice · 21/09/2022 23:42

when I got married i asked for my maiden name to be changed from miss Katy Jones to Smith. They changed it to Mrs Smith Jones. Took a dogs age to get it sorted.

😂 See above re stupidity of banks.

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Original poster

RainbowTash · 22/09/2022 00:30

Justcannot · 22/09/2022 00:17

@RainbowTash I have a revo__lut card, it has both my surnames on it. Keep pressing them.

@TakeawayManAlan get to feck. Names can be double barrelled, or have twos seperate names, or whatever, for a range of reasons, none of which are more pretentious than thinking you're qualified to go on a forum and tell lots of people you don't know what they should and shouldn't worry about.

Is your two-part surname hyphenated, or just a space? Gives me hope if it’s the latter.

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RandomMess · 22/09/2022 00:42

I had a similar issue with my UK bank.

My double barrelled name (no hyphen) was fine for years then suddenly it wasn't. Somewhere in one field in the background someone input the first part of my surname as a middle name and every time they did a system upgrade it changed my name everywhere else.

It's been painful but it's sorted. It does matter due to money laundering laws. Anything medical or legal your name needs to be correct.

All my cheque books, credit cards and bank cards have my legal name on them.

First name initial 2 x surname. 22 characters including spaces 🤷🏽‍♀️

I also quoted about anyone with a Spanish surname surely had their names correct!

They tried to insist I went into branch to evidence my name. Errr I did that 20 years ago when I married and went double barrelled 🤬🤷🏽‍♀️

BeyondApproach · 22/09/2022 04:11

I have an account with that bank but never bothered ordering the physical card. I suppose it gets complicated when buying things online as sometimes they want 'your name as it appears on your card' but sometimes they want the registered name on the account. I had a look at my virtual card and it just shows the card number, expiry date and CCV. No name at all!
So I went into my account details and my very uncomplicated FirstName Surname is there under Account Holder or something.

Justcannot · 22/09/2022 11:06

@RainbowTash two names, no hyphen.

qpmz · 22/09/2022 12:25

I wouldn't bother with a double barrelled surname in the first place. Just pick one of the surnames and use that.

balalake · 22/09/2022 12:59

@qpmz I would not either were I to marry again. I think that traditions such as those I mentioned should be respected by banks. I know usually they consider customers to be a nuisance and do as little as they can get away with, perhaps time for an exception.

HaveringWavering · 22/09/2022 14:01

It's just occurred to me OP, what you need to do after the next "computer says no" is just say "OK I'll close the accounts then" and ask them to start the process. That will probably require them to follow an account-closing process that will include someone from a different part of customer services asking why you want to leave, briefed to try to get you to stay. When you explain the reason you may find that it is miraculously fixed.