who is being unreasonable? disabled person 'over sensitive'

[amazeandastonish]

Person A has multiple disabilities and asks if everyone in a group can do something as a reasonable adjustment.
Person B refuses to do so. Person A asks again and explains why adjustment is needed. Person B tells person A they are 'woke', 'over sensitive' and that they (person B) will not be 'dictated to' by someone who doesn't even work here.
Person A complains to me (D&I advisor) and head of HR (my manager).
Neither me, nor manager were present.
Person A is an external disability awareness trainer and the group are a group of staff we had asked them to train on disabilitiy awareness as we had identified a need for it (as you can see!).
We struggled to get sign ups - expecting 30 but only 10 signed up. All other 9 people were positive about the session content.
Head of HR thinks Person A should 'let it go' because we are paying them, they are meant to be teaching us right from wrong, so should have expected that reaction and just dealt with it.
Head of HR thinks Person A was rude to 'single someone out' although neither of us were there to witness it (cause we had 'other things to do' - I did protest!)
I think we should action this but as you can see, my job isn't an easy one!

YABU - the trainer should have expected this / dealt with it themselves
YANBU - the trainer was right to complain and we should do something

@amazeandastonish I think the request was reasonable

What adjustments? Inviting someone describe themselves....er no! Imagine if you worked in a call center and asked people to describe themselves because you can't see them.

Not touching the dog...that's not even an adjustment. You don't interfere with other people's 'stuff' even if it's a dog.

Person B is 100% in the wrong here. They ignored what are reasonable adjustments and breaches equality act 2010

This is a complaint about ableism (disableism) and discriminatory behaviour towards a disabled person by Person B name by Person A

Those were not difficult to achieve adjustments, it sounds like Person B went out of their way to be difficult and distract Service dog having already been asked not to and why.

This is a disciplinary about anti-discriminatory behaviour , you should be following your disciplinary procedures. Sounds like a first warning needs to be issued after your HR investigation.

It's really not on, B is awful.

Sorry I meant

and discriminatory behaviour towards a disabled person by Person B towards disabled person A

The continuing to pet a service dog distracting them, having been asked several times to stop, is a big deal

This is also an awful response by B and they're a manager??!
Person B tells person A they are 'woke', 'over sensitive' and that they (person B) will not be 'dictated to' by someone who doesn't even work here.

I'd be taking and statement from Person A witness statements from other participants , under disciplinary procedures. You just have reference to non discriminatory behaviour and Equality Act policies in place at your firm

Person B is putting your (law!!) firm at risk of direct discrimination at work complaint going external (- starting with EASS) if you don't deal with it, as Person A was employed by you to deliver that training and have protected characteristics

www.gov.uk/discrimination-your-rights/discrimination-at-work

Some useful info here also about harassment in work place/ service to disability

www.citizensadvice.org.uk/law-and-courts/discrimination/discrimination-because-of-disability/what-counts-as-disability-discrimination/

Why was a thread from September 2022 resurrected? Has the OP come back with an update???

Ah someone resurrected it this morning
On MN app it doesn't show dates on OPs post and often not for pages and pages , so if thread is showing by MN then until you get half way through thread when there might be an occasional date that MN does show against random comments in MN app, PPs won't know it's a zombie one.

This brings back memories. .

Seem to remember reading on another thread shortly afterwards, that the most nutty STRIDENT poster on this thread had been unmasked as a PBP.
Which makes sense given that they don't seem to have posted under that username since September 22.

I don't understand why you seem to think it would put people on a level playing field.

How do I know that what I am seeing is the same as what everyone else is seeing?

Surely, 'I'm 5'10", blue eyes, cropped blonde hair and wear glasses. Today I'm wearing a navy suit and white shirt' would be sufficient?

Nothing stressful about that