I have been mulling over my gut reaction to this.
Instinctively, I do think that it is a good thing for there to be a way of addressing people in English which is more formal or respectful than just "First Name". But then I tried to think of the situations in which I would want to be addressed in that way. I came up with:
- Person in a position of authority that I am suspicious of- police officer pulling me over, tax inspector.
- Person trying to sell me something big like a car or double glazing.
and I realised it was all about power play.
Conversely I have no problem with the following calling me "First Name", even on first meeting:
Doctor, dentist, shop assistant, any work colleague, anyone I meet in a professional context (I'm a solicitor), my son's teachers, staff of call centres.
It's also now completely standard and professionally respectful to address communications to people as "Dear First Name" and anyone writing to a client as "Dear Mr x" would be seen as odd and old-fashioned (we don't act for private individuals in their personal capacity though).
However I think I would call my son's teacher "Mrs Brown" as that is what the children call her.
If there is a residual need to use a title I can't get worked up about which of the three female options to use. I used Miss right up to getting married when I was 40 (I think I was modelling my lovely Great Aunt who was "Miss Jones" till she died at 90). , now I use both Mrs Married Name and Ms Maiden Name simply because I hold ID in both names and Mrs Maiden Name is factually incorrect. However I fully understand why this is a bone of contention for many women and do wish that all women were just Ms like men are Mr and I agree 100% that a person's marital status is not something that they should ever be obliged to disclose. I also hate the nonsense about "Ms means you are divorced".
The solution is probably to do away with titles altogether. We are moving that way, as I realised when I thought about how I use them, and banks and the like could indeed help by not requiring a title on every form. Or at very least including a "prefer not to use a title" box.