CF Tourists - is it worse ??

[WeWillLookBack]

We have just got back from a few days in Cornwall - we live in Devon, so spend a lot of time in both counties and are very used to tourists and holiday makers. We stayed in a 'pub with rooms on the beach, which was lovely. However - I am utterly gobsmacked by the level of CF we have witnessed in the 3 days. It feels like peoples entitlement is off the scale. I don't know how those in hospitality are dealing with it.

Wednesday - Woman went mental at the poor young lad serving in the beer garden - insisted she had booked a table outside. Very politely told her that they do not take reservations for the garden, just the restaurant. Screaming ' Are you calling me a liar'. He went in, and didn't come back out.

Friday AM - they serve breakfast for guests 8am-9.30am, then open for breakfast at 9.30am (lots of signs saying open at 9.30am). At 8.30am a group were outside - rattling the door. Member of staff opens the door, and lets them know they open at 9.30am. Lots of moaning - insisting they can have breakfast now etc. She says no - very polite. So he tells her it is disgusting that they allow guests to sit in the window eating when others can't ! ( and to make up for their error, they should serve them breakfast too)

Friday evening - Family of 6 rocked up - no space in the beer garden. Started shouting - so the owner came out. Man very angry - they had driven for 6 hours - and the kids needed feeding. The owner was great - polite but firm. The man actually suggested the owner walk around the beer garden and checked when people were leaving so they could secure a table. He said no. A lot of swearing. Asked to leave.

Drive home Saturday morning. Along a winding road along the coast - car in front just stops. Man gets out and stands looking at the sea. Single lane - so I cant go around him. After a few moments I beep - he stomps over to my car and says 'Can I help you' ... I say you have blocked the road - could you move please. To which he responds 'I am looking at the view - maybe you could just be kind' FFS !!!

Despite me moaning about this I'm planning to do a camping tour of the great houses from the poirot series next summer, I will be one of those arses.

@Octomore I don't see what's wrong with positioning yourself to grab a table when someone leaves?If I'm looking for a table and I can see someone gathering their things, damn right I make sure I'm able to get that table when they leave!It's not as if they booted you out, is it? You were leaving anyway?

Precisely the ignorant and arrogant twat behaviour of all too many oafs in pubs around here too.

<imagines SpaceGoatFarm pitching tent on the manicured front lawns of a series of publicly and privately owned country houses> 😂

An excellent idea, in fact any public service industry where you have deal with someone F2F.😄

Just wondering what everyone does when they’re in a shop/ cafe whatever and a CF is going postal?

I've been the staff in these incidents more times than is good for anyone, and on average about 75% ignore it ever happened, a rare few will say something to the person at the time (on behalf of hospitality staff, thank you whole heartedly to those that do!) And the rest either moan about the scene ruining their experience and expect something off the bill, or/and then slate you all over SM for it, because for some reason the staff are responsible for other people's behaviour.

I've been shouted at for not serving at the bar while giving first aid to someone who fell and hit their head and was actively bleeding, apparently giving first aid to someone who needs it is shit customer service when people want a table for dinner or another pint! Should have just let her bleed, phone her own ambulance and let her get on with it, and the saddest thing? This was a lady who hadn't touched a drop of alcohol and who it turns out had a stroke and that caused her to fall.
I cried when I read some of the reviews people left about the poor service that day, because of the realisation that people are so, so self absorbed that they'll put a leisure experience or their utterly entitled attitude towards alcohol ahead of someone else's life and health.

I keep reading how customer service is shit, but I think it's the fact that people like me have had enough and no longer take the abuse we used to, and either leave or shut down and deliver the bare minimum or less.

I still work in hospitality but I work somewhere that values it's staff and doesn't allow guests to abuse their staff, they worked out that there's a shortage of hospitality workers and the employers that look after their staff and ensure they're treated like humans and not thrown to the wolves will keep them, we're not as short staffed as many other local places are because anyone with any experience recognises the difference and stays.

Aww! His biggest fan!
Thank you for explaining @OutDamnedSpot!

No problem @EntertainingandFactual

Your confusion was initially endearing, but I thought I should explain!

😄 I’ve been educating myself!

Nadine Dorries is definitely a massive twat in restaurants.

Thank god there are thousands of other places to visit other than the tourist hotspots named on here! We deliberately avoid Devon, Cornwall and known tourist destinations, preferring to stay at less well known spots, out of season.
I live near a hotspot city, it’s hell there for 8 months of the year, as are many of the pretty villages around here.
Reading this thread just confirms my opinion that too many tourist don’t know how to behave, have few if any manners and quite honestly are an utter disgrace. I suspect that they behave just the same at home.

Tbh, it sounds like he's suffering paranoia/psychosis.

👏👏👏

That was my thinking too - why the heck didn't the staff just say "we will come back to you once you've decided" with a smile and start serving the next person? That's poor customer management from the staff.

Ha we in a tourist hot spot on the Continent - this is not just a British problem! The Americans and Dutch tourists are the absolute worst here! Brits are lovely.

I imagine the poster was just explaining how dangerous it can be to walk backwards without looking. And that’s fine, no need for you to thread police.

and....breath......

TOTALLY get where you're coming from though.

Gives me the absolute RAGE when people are so inconsiderate and their personal entitlement trumps any kind of morals or general good manners or consideration to other people. My kids, older now but I'm sure they felt like yours do...'other kids can get away with it, so why can't I?'

I live near a popular seaside town and after hot sunny weekends, I just want to cry at the pictures on social media and local newspapers that show the absolute horrific state of the beaches...people crapping behind beach huts, leaving used sanitary wear on the beach, hot BBQ's being buried under the sand, rubbish everywhere and the absolute cheeky fuckery of tourists who park their cars in such a way as to block the road so an emergency vehicle couldn't get through (this happened a couple of weeks ago with a fire engine). I really despair of the general human race and the next generation if this is what they witness and see their parents get away with...😡😤😭

You can also sometimes tell people to not do stupid things and they still do them. Like all the people jumping off cliffs into unknown water, or going hiking unprepared in winter, or even summer. People have always gone on holiday, not listened because they think they know better, and have tragically died from it. They can often be rude too, yelling at you when you tell them that might be a bad idea.

I quite admire the Basil Fawlty approach to customer service.

"Cancel it? Oh, deduct it form the bill, is that what you mean?"
"I said it was inedible."
"Well, only half of it's inedible, apparently."
"Well, deduct half now and if my wife brings the other half up during the night we'll claim the balance in the morning."

Classic I saw today. Someone was being escorted along the waterfront here by the police. Three motorbikes up front and then the person (no idea who). The waterfront is one way, but someone drove down the wrong way, only to be met by the police motorbike. The police stop her and say not only is this one way but they have the escorted car coming through. She argued the toss that she was going to the hotel. The policeman was saying the she had to reverse. She sat there. The police bike rider was just saying ‘reverse, reverse, reverse’ and she still just sat there. Eventually she reversed and then ended up driving up onto a pedestrianised area.
We all make mistakes in unfamiliar towns, but to argue the toss with a police escort is something else.

*from

My Dh just in the middle of placing an order and a Japanese lady barged in front of him when he was mid sentence and shouted “chips?” “beer?” at the barmaid. Dh and bar lady both 🙄😲 thought of this thread!

This is my pet hate, when I'm already serving someone and someone else demands my attention for something, to be served, to ask a question, to ask for 'just' a glass of water, stop being so damned rude to me and the other customer and wait until I'm finished! You won't bloody die if you don't get my attention immediately!
Had it tonight when I was literally pulling a pint and a guy walks up to the bar, next to the customer I'm serving and says 'You serving or what?'
'Yes, I am actually ' indicating the customer I'm serving 'and there's a queue '
'I only want a pint though'
Oh well I'll just drop this point on the floor and serve you then! Knobber.

I'm also a bit 🤔at the idea of customer control, I mean service staff are barely acknowledged as human beings, I don't know why anyone would think that customers actually listen to them and comply with anything they ask, and asking someone like that to step aside or trying to serve someone else is going to likely end in an argument about why they should.
The customer is always right has contributed to this level of entitlement from people, and it's re-enforced when staff are getting the blame for other people's shitty behaviour.

This is my pet hate, when I'm already serving someone and someone else demands my attention for something, to be served, to ask a question, to ask for 'just' a glass of water, stop being so damned rude to me and the other customer and wait until I'm finished! You won't bloody die if you don't get my attention immediately!

it’s so rude of the customer trying to interrupt

I just explain I’m already serving someone but as soon as I’m finished I’ll give you my full attention- if they persist then I ask them - would you like to ask the customer I’m serving if you can push in as it’s really not my call - customer number 1 rarely allows a push in but there has been the odd one or two

@OnaBegonia and @LookItsMeAgain tbe both of you have just been incredibly rude on this very thread about people being rude.

Funny thing is, I am English and no one abroad has ever treated me badly because I am English. Really hate hour Irish and Scottish have this superiority complex, like they are somewhere less rude or nicer or loved the world over.

Such rude bullshit.

OnaBegonia and LookItsMeAgain tbe both of you have just been incredibly rude on this very thread about people being rude.

I love the irony that there have been a few rude people on this this thread, (and it's been pointed out by others already), and self entitled derailers. Self unaware, and I think that's part of the problem with these CF tourists.