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Share your dilemmas and get honest opinions from other Mumsnetters.

CF Tourists - is it worse ??

856 replies

WeWillLookBack · 25/07/2022 22:59

We have just got back from a few days in Cornwall - we live in Devon, so spend a lot of time in both counties and are very used to tourists and holiday makers. We stayed in a 'pub with rooms on the beach, which was lovely. However - I am utterly gobsmacked by the level of CF we have witnessed in the 3 days. It feels like peoples entitlement is off the scale. I don't know how those in hospitality are dealing with it.

Wednesday - Woman went mental at the poor young lad serving in the beer garden - insisted she had booked a table outside. Very politely told her that they do not take reservations for the garden, just the restaurant. Screaming ' Are you calling me a liar'. He went in, and didn't come back out.

Friday AM - they serve breakfast for guests 8am-9.30am, then open for breakfast at 9.30am (lots of signs saying open at 9.30am). At 8.30am a group were outside - rattling the door. Member of staff opens the door, and lets them know they open at 9.30am. Lots of moaning - insisting they can have breakfast now etc. She says no - very polite. So he tells her it is disgusting that they allow guests to sit in the window eating when others can't ! ( and to make up for their error, they should serve them breakfast too)

Friday evening - Family of 6 rocked up - no space in the beer garden. Started shouting - so the owner came out. Man very angry - they had driven for 6 hours - and the kids needed feeding. The owner was great - polite but firm. The man actually suggested the owner walk around the beer garden and checked when people were leaving so they could secure a table. He said no. A lot of swearing. Asked to leave.

Drive home Saturday morning. Along a winding road along the coast - car in front just stops. Man gets out and stands looking at the sea. Single lane - so I cant go around him. After a few moments I beep - he stomps over to my car and says 'Can I help you' ... I say you have blocked the road - could you move please. To which he responds 'I am looking at the view - maybe you could just be kind' FFS !!!

OP posts:
CulturePigeon · 26/07/2022 11:47

Oh dear...sorry to sound snobbish, but is it that some people who might have gone elsewhere to be boorish (the ones who are rude on the Costas etc, and make no attempt to speak Spanish and expect only English food) are now staying in the UK? I know this was a problem last year.

beansandmayo · 26/07/2022 11:49

www.heraldscotland.com/news/17932550.north-coast-500-taken-scotlands-biggest-landowner/ all branding etc owned by Anders Holch Povlsen. He also tried to block the spaceport, great thing for local people and to stop the young brain drain, on environmental grounds. But is all in on the nc500, he only supports business that profits him in reality

CheGuevaraandDebussy · 26/07/2022 11:54

gatehouseoffleet · 26/07/2022 10:45

I wouldn't worry about poor reviews in this sort of scenario. People will read them in context and know the person writing was batshit. I hope that if I leave a bad review (never a rude one) other potential visitors look at other reviews I've written and see that I am usually really nice about places, so if I leave a bad review there's a very good reason for it.

Indeed. I don't trust anywhere with all 5* scores.

a) No-one is perfect and b) as this thread shows, there are some mouthy, unreasonable bastards around. So as long as there are loads of high ratings, I prefer those with the odd 1 one as it gives me faith that the 5 ones are correct.

antelopevalley · 26/07/2022 11:54

CulturePigeon · 26/07/2022 11:47

Oh dear...sorry to sound snobbish, but is it that some people who might have gone elsewhere to be boorish (the ones who are rude on the Costas etc, and make no attempt to speak Spanish and expect only English food) are now staying in the UK? I know this was a problem last year.

It is all types, including your snobbish middle and upper classes who look down on hospitality staff.

WeWillLookBack · 26/07/2022 11:54

@SirSidneyRuffDiamond - it was ! We have been there lots - but this year I was shocked at the rudeness. There were loads of incidents - table next to us ordered 2 steaks. A really young waitress brought them out - and put them down. They asked which is medium and which medium rare ? - she said she hadn't been told. So they made her take them back to the kitchen to ask the chef. They made fun of her - and she looked so embarrassed. They were a couple - so could have easily just checked themselves. It may me feel a bit sad - I live in Devon, and love the two counties and am fully aware that we need tourists. But just shocked at the levels of entitlement and rudeness.

OP posts:
alloalloallo · 26/07/2022 11:57

pieami · 26/07/2022 11:43

I'm not calling you a troll but the car example is totally unbelievable.

Having been stuck on our coast road, several times, behind drivers that have just randomly stopped in the middle of the road and got out to take photos, I can well believe it.

Cognacsoft · 26/07/2022 11:57

Womenandwomenfirst · 26/07/2022 10:30

Actually the poster who said she was sitting at a “large” table waiting for a friend is a bit unreasonable, imo. Of course it is more pleasant to sit at a larger table but to deny an appropriately-sized party a seat when tables are available elsewhere wouldn’t sit right with me.

My French friend has no compunction about asking people to move. I was dying once as she reorganised a pub so that people weren’t under occupying tables. But she was right! I’m sure the pub appreciates it too as they don’t want a sole customer spreading over a table for eight.

btw same principle applies to people laptop-spreading in coffee shops.

I can see both points of view here.
I'll still be sitting in my local tourist cafe throughout winter when you guys have all left for a year.
Cafes and pubs need customers for more than 4 months a year.

shrodingersvaccine · 26/07/2022 11:57

This reply has been withdrawn

This has been withdrawn by MNHQ.

Scianel · 26/07/2022 12:00

It's far from the worst compared to some of these, but what's with people playing loud music on hillwalks? Luckily I've mostly just seen it on smaller hills with very engineered paths in striking distance from a big city, but how self-absorbed must you be?

At the other, horrendous end of the scale, the couple attacked and injured in Glen Etive was a new recent low:
www.dailyrecord.co.uk/news/scottish-news/glen-etive-camping-gang-attack-27540643

BlackbirdsSinging · 26/07/2022 12:01

The problem is the whole L’Oreal culture of “Because I’m worth it”. It seems no one ever thinks of others first now - it’s all about them. Putting others first is seen as outdated. It’s very sad and the internet perpetuates it.

Cattenberg · 26/07/2022 12:06

On the other side of the coin, Covid does seem to have become an excuse for substandard service in some places. One local place has restricted their menu to simply burgers, and you'll typically be waiting an hour. This is not to say the staff in any way deserve rudeness for this, but there are a couple of previously-loved venues where my response as a customer has simply been to vote with my feet.

Yes. We went into a bar in St Ives because it had free tables with lovely views of the bay. After waiting ages to be seated while several members of staff ignored us, we were offered a table on the window, only for it to be immediately rescinded because we were only ordering drinks (it was 3.30pm).

We were made to sit at the back and after waiting ages for someone to take the caps of four bottles and bring them to us, we gave up and walked out.

Igneococcus · 26/07/2022 12:08

I'm not calling you a troll but the car example is totally unbelievable.

Living close to a single-track bridge (with lights on either end) across a sea loch with stunning views, I believe that without a problem.

Penrythejanitor · 26/07/2022 12:08

BlackbirdsSinging · 26/07/2022 12:01

The problem is the whole L’Oreal culture of “Because I’m worth it”. It seems no one ever thinks of others first now - it’s all about them. Putting others first is seen as outdated. It’s very sad and the internet perpetuates it.

I'd love to know if this new entitlement, exceptionalism and pure bloody selfishness is just an English thing, as that's my only frame of reference.

For me, it's a combination of

  1. Our Prime Minister and Government setting an example of doing whatever the hell they like and getting away with it.
  2. Brexit vote showing that there is a huge number of people that make selfish, thoughtless decisions based on some outdated Empirical view point
  3. Covid making people think we aren't here for a long time, and it's every man/woman for themselves, so put yourself first and sod everyone else.
Cattenberg · 26/07/2022 12:10

Please excuse typos.

pastabest · 26/07/2022 12:11

I think it's the pressure cooker of 12 years of chronic underfunding of public services coupled with Brexit and covid.

everything is just shit and people are angry. They go on holiday for a break and find it's shit there too.

I've worked in the public sector pre and post austerity and for many years post austerity there was a sense that it was a bit shit but still manageable. It just isn't anymore. Nothing works. We can't help people, there are no services and no staff to man the services even if they did exist. Everyone is snappy with each other and joint working with other services has basically disappeared.

even if you don't work in the public sector this impacts you. You can't get a doctors appointment you can't get a dentists appointment, you can't speak to anyone at the council, public areas look dirty and downtrodden. Your bins only get collected every 2 weeks and there's potholes in your roads. The road signs are dirty and the lines on the road are faded.

Everything is expensive and the service is crap. The service industries can't get staff because of Brexit. Things are expensive because of inflation Brexit

everyone is waiting for 'things to go back to normal' post covid and realisation is slowly dawning that we can't go back and this is the new normal and it is shit.

GrowlingManchego · 26/07/2022 12:12

Dreadful @Scianel

Recently I’ve noticed people playing music through their phone on a quiet beach, blasting out music whilst paddle boarding and frightening the seals. Basically ruining the peace for everyone else, but no one willing to challenge because they don’t want their weekend ruined further by a fist in their face.

rookiemere · 26/07/2022 12:12

Cattenberg · 26/07/2022 12:06

On the other side of the coin, Covid does seem to have become an excuse for substandard service in some places. One local place has restricted their menu to simply burgers, and you'll typically be waiting an hour. This is not to say the staff in any way deserve rudeness for this, but there are a couple of previously-loved venues where my response as a customer has simply been to vote with my feet.

Yes. We went into a bar in St Ives because it had free tables with lovely views of the bay. After waiting ages to be seated while several members of staff ignored us, we were offered a table on the window, only for it to be immediately rescinded because we were only ordering drinks (it was 3.30pm).

We were made to sit at the back and after waiting ages for someone to take the caps of four bottles and bring them to us, we gave up and walked out.

Yes we had a very similar situation in the Lake District.
The pub was operating an app only ordering system, but they didn't say that anywhere. When DH went up to the bar to see what ales were available we ended up having the manager come to our table and give a long rambling non-apology about being short staffed. He could actually have taken our order and delivered it in the same time it took.
We had thought we might have dinner there, but decided to eat elsewhere so as not to add to their staffing problems.

WeWillLookBack · 26/07/2022 12:12

@pieami Why an earth would I make that up ?? - as @alloalloallo said, it happens. We often have cars parking in passing spaces on the lanes around here. Never locals. Last summer I couldn't get out of my parents farm - as a car was just parked on the single track private lane (signs saying Private etc ) - found the driver sat in our field. Asked him to move his car - he was most put out I had disturbed him. He even had the cheek to ask me to reverse as he didn't want to reverse all the way down the lane.... I said no. He was right though - he couldn't reverse. He was clearly quite angry that I was finding his attempts quite so funny too.

OP posts:
Simonjt · 26/07/2022 12:13

ThanksItHasPockets · 26/07/2022 11:15

Well, you might want to start by reconsidering your holiday destinations.

However, you're assuming that speaking up means confronting strangers. There are 250+ posts on this thread. Everyone has a story about entitled CFs and no-one is admitting to being one themselves. If this behaviour is as endemic as everyone says then it's our friends and family members who are perpetrating it, and there is a collective responsibility to speak up if someone in your party is being a dick.

Reconsider holidaying in the UK because some people are dangerous?

Some of us have manners, respect and patience, few of us like being in the security queue at the airport, especially when lots of people wait until the last second to sort their liquids, yet we manage not to glare at people, verbally abuse them or physically assault anyone. Also never been with a friend who has acted like a twat.

Cognacsoft · 26/07/2022 12:15

Cattenberg · 26/07/2022 12:06

On the other side of the coin, Covid does seem to have become an excuse for substandard service in some places. One local place has restricted their menu to simply burgers, and you'll typically be waiting an hour. This is not to say the staff in any way deserve rudeness for this, but there are a couple of previously-loved venues where my response as a customer has simply been to vote with my feet.

Yes. We went into a bar in St Ives because it had free tables with lovely views of the bay. After waiting ages to be seated while several members of staff ignored us, we were offered a table on the window, only for it to be immediately rescinded because we were only ordering drinks (it was 3.30pm).

We were made to sit at the back and after waiting ages for someone to take the caps of four bottles and bring them to us, we gave up and walked out.

We visited Cornwall 10 years ago and saved
St Ives for our last day as everyone raved about it.
We arrived at 9 and left at 10.30.
It's pretty and full of art galleries.
Same with Collioure in SW France.

For me neither place was worth the difficult and expensive parking and the very expensive cafes and shops.
I would probably return out of season.

LyingWitchInTheWardrobe · 26/07/2022 12:19

midsomermurderess · 26/07/2022 09:55

It’s not rude to tell people to look things up. It’s witless to waddle onto a thread like a lazy baby and ask people to work for us. It’s thick. And a mn favourite ‘entitled’. Use Google. What do you think it’s there for?

Nobody comes onto MN and expects 'work' from anybody. You and other poster so offended at the question could just as easily ignored the question. Too difficult or just an innate need to put somebody down?

Garysparrowsthirdwife · 26/07/2022 12:19

To all those that live in York-I fully agree
i left 7 years ago and the cf’s really used to wind me up
theyd walk as slowly as they could,stop,I’d run into the back of them and they’d get shitty with me
you can’t always walk round as there was no space with a buggy
the behaviour was awful-I’ve seen people puking,pissing swearing etc

i work in retail
the entitlement Is unreal

i once had a woman walk in,see that we where rammed and start swearing at me to ‘move the young en’s to make room for me! And ‘move the p*ki bastards!I need their table!’

I’ve been sworn at,threatened with a knife,swung at,sexually assaulted,spat at,my hair pulled,told I’m a ‘spastic’ and so much more
my crime?
they’ve had to wait 3 seconds for their table,and 5 seconds for their food

we had one bloke come in and start kicking off last week as ‘I’ve been waiting 25 minutes for my food!you fucking bitch!where’s my food?im going to put in a complaint!’
when I checked he’d been waiting 90 seconds-thankfully my dickhead boss put him right and banned him but that’s not the point

it drains your soul-I pride myself on giving the best customer service I can-I’ll move mountains if your polite and understanding-those customers get extra dips/a few extra fries/a bit of extra ice cream and toppings and any help I can give

if your rude-I refuse to jump a puddle for you-you get fuck all

TarpaulinEyes · 26/07/2022 12:24

ThanksItHasPockets · 26/07/2022 10:34

I really hope that everyone having a cathartic moan on this thread also speaks up when you see this behaviour in real life. If we want things to improve we have to make it clear when we consider something to be unacceptable at the time. Sadly I very much doubt anyone does.

One of my finest hours 35 years ago when I worked in a customer facing role was when a customer was very rude to me. I looked at them and coldly asked where they were when the manners were handed out. Other customers queuing sniggered, their child looked mortified. They complained about me, my boss backed me up. I knew I wasn't cut out for that sort of work and left not long after.

pixie5121 · 26/07/2022 12:27

This reply has been withdrawn

Withdrawn at poster's request.

Eunorition · 26/07/2022 12:32

People wondering where the CFs are, as in why do they not reply to the thread and explain why they shit in supermarket car parks, park on people's drives, empty their toilets in gardens and shout at wait staff...

It's an anonymous forum so it does seem odd that no one's popped up to insist on their God given right to curl one out on your kid's trampoline. However, I think it's more that people who go on forums to Have Discussions and Share Views and things simply aren't the kind of people who yell in cafes and hurl abuse at locals. Those people are always right, don't care what others think and have no need to discuss things on the internet. They already know everything.

So it's likely that anyone posting on a forum isn't 'that sort' because 'that sort' don't use discussion sites.