To ask worst customer service experience

[wotwududo]

What's your worst customer service experience. Mine was with a chain car sales company. Booked to view a newish car. Got a call in the morning asking for my tea/coffee order. When I arrived, test drove the car I wasn't sure so said I'd think about it. The salesman talked me into going through the numbers. Sat down the price had gone up 2k!! I said I wouldn't need any extras. He was so condescending and rude, basically said if i didn't pay the extras they wouldn't tax the car or do any warranty. (The ad said a year free warranty) so to get the car at the advertised price I would have had to have driven it off court with no tax and no warranty. I walked we out? Anyone else?

The Sainsbury's checkout Operator who is obsessed with coat hangers. Every other checkout you go through you are given the option of whether or not you want to keep coat hangers. This woman interrogates you and then tells you, if you ask to keep them, that you are silly and why on earth do you need to hang certain items up and think of the plastic. She is rude.

I went to buy a second hand car many moons ago I think I was about 24? I traveled about an hour to view a particular car, I got to the car lot and was greeted by a teen girl, fine I’m not bothered who I deal with. The girl walked off whilst I was viewing the car and I needed to look in the boot so I went and asked her to open the boot she was a bit moody but obliged. I said I’d take the car it was just what I wanted the girl turned and looked at me and said ‘ what’s your problem, why are you being off with me’ it was super strange I felt like I was back at school, I looked at my DH who was DB then and asked if I was being odd, he just laughed and said come on. I was dissatisfied not to buy the car but I was so taken aback with the rudeness rubbish.

Harvester. Waited half an hour for drinks. When it arrived it was serve yourself from the machine so I waited half an hour for a empty glass. Then ordered the food, the first 2 things I ordered they didn't have in stock. My son ordered fish fingers and beans, they came back to tell me there was no beans, so he changed to sausage. Then came back to say there were no beans, so changed to peas. Eventually the food arrived and was cold and dry. Then when we were leaving the waiter was hurriedly clearing the table, knocked a glass over and spilt coke all over my leg, then gets a cloth and starts trying to dry me. That branch had so many complaints and is now shut down.

I had a water bill for £3500+.

The address was right and they had my name, but the supply address was not my property - it was the same street, but for a landlord supply of flats the opposite end.

I phoned the water company and spent 40 minutes on hold, then another hourcexplaining you have sent the bill to the wrong address. Somehow my address and name has got muddled.

They said they

1. couldn't remove me as I had confirmed I wasn't the occupier of the supply address
2. would need to FIND the name of who the true supply occupier was
3. "Go and knock on doors" to find out
4. then told I have to pay it and then get refunded from the real occupier

I couldn't believe it.

I told them I'd be filing a complaint of harassment if they kept sending bills to me, and each bill would be shredded. Told them it's up to them to find the bill payer, not me!

Eventually they were able to remove me but it took hours of my life on the phone - hours I'm never getting back!

Two days ago

Currently my boiler is not just broken but condemned and the immersion heater is broken.

I phoned the landlord (HA) and we went through what was happening and a couple of other repairs that are outstanding, the light diffuser fell off the kitchen ight and the bathroom fan also tried to kill me.

Anyway I spoke to a lovely woman, we went through all the repairs and she gave me a date for the immersion heater in June but the boiler was handled by a subcontractor.

She transferred me to the sub contractor, who sounded completely bored and gave me the information, "we've sent it off and we can't do anything", so I asked what that meant.

She repeated, "we can't do anything" to every thing I asked, things like, well what does that mean? Can you give me a time scale? Do you know who I can contact at the HA?

I eventually said to her, "I'm familiar with the English language, I understand the words but what is the process to get the boiler replaced?"

So apparently something has to happen (I'm not clear what), then they send out a surveyor and then if the surveyor thinks I need a new boiler it will be changed.

So I have no heating, no hot water other than the electric shower which is difficult to use due to disability but not impossible, no bathroom fan, just a hole in the ceiling and an appointment in June. The fan fell down in December.

I've contacted environmental health.

just about to say similar. @shrodingersvaccine did you take it further? I think a bit of local and not so local Press coverage as well as SM would have served them right and served as a useful warning to others. The idea that this restaurant can get away with dangerous mistakes and such appalling treatment of you really winds me up!

Morrisons...during the first lockdown. I was shielding as caring for my dad who was on end of life care, and had failed to get a shopping delivery with my usual supermarkets, but managed to book one with Morrisons for a 10 - 11pm slot.

It was early days so my parent's hadn't been put on the priority lists and we were often sharing a 40 item shop for the week (the 3 of us, teenage DD and 2 cats).

Received an email about 8.30pm to say my order had been done and attached my receipt.

At gone half past ten, I received a text "We are unable to deliver your order".

Called Customer Service who knew nothing. They put me through to the store, who also knew nothing about why the delivery had been cancelled or when the situation might be resolved.

I'd have been quite happy with an apology and an explanation, or even a 'we'll look into it and call you first thing to let you know what's happening'.

Following morning masked up and braved the queues at local supermarket to get what we needed.

Eventually got a call from Morrisons at 2.30pm...again no apology or explanation "Do you still want your shopping order?"

Needless to say I told them in no uncertain terms where they could stick it and haven't spent a penny with them since.

Years ago, before £ shops were a thing, there was a local shop that was a cheap go to for bits of tat. Always packed with shoppers looking for a bargain, owned by an, er, interesting local family and randomly staffed by whoever they could get. So popular that they employed a couple of 'security' on the doors. There was a perpetual crowd of people at the till attempting to pay, no queue system, just elbows and deep breaths as you tried to move forward. Always just one person at the till. One day, a woman at the back of the crowd shouted 'excuse me, I've been waiting for ages, can you serve me please'. Silence. Everyone stopped and gawped. Till-woman eyed up the milling crowd, shouted "bring your stuff over here then". Customer duly went forward, put her items down on the counter. "Is that everything? It is? Good. Now fuck off out of my shop, I ain't serving you. Go on. Out". I'd like to say we rose up as one to defend her but no, we shuffled our feet, looked the other way and clutched our bargains in case she did the same to us. Ah, those were the days 😀

Graduated from university through quite an adverse time. Before graduation I booked in at a local salon to have my hair and makeup done.

Was there for 7. No one came. 7:15. Cleaner turned up. Had no idea where the girl was. Tried ringing her. No answer. Told me she'd be here any second. 7:30 came and I said I couldn't wait any longer - I had to be there by nine. Woman objected and said if she said she'd be here; she'd be here.

With timings all fucked up, I had about twenty minutes to do hair and makeup. Felt I looked awful, cried on the way to the ceremony I'd gotten so in a tiz.

Rang the salon the next day for a refund and an explanation and the manager came on the phone. Never apologised, said that the bus the girl was on had broken down and she didn't own a phone... despite the fact the cleaner rang it in front of me. Objected to giving me a refund because apparently if I had waited another forty minutes then the girl arrived. Finally offered to reschedule the appointment for the next day. Was extremely perplexed when I said no, the event was yesterday and her exact quote was 'what without your makeup done?'

Yes, Lindsay my love, without my makeup done.

Ended up getting the refund after further to-ing and fro-ing and have never darkened their doorway again.

I was sighed, eyerolled and tutted at on a till because the cashier had to get a calculator out to work out what the 10% discount was. I should've shown her my card first, then put my gear on the counter. She wouldn't have needed her calculator then, apparently 🤯

My local Boux Avenue. Absolutely dreadful customer service. It’s also interesting how it hasn’t changed with the endless changes of the staff over the years. Whoever they employ is a rude cow. It’s like they have criteria to fulfil when interviewing.

To be fair Asda most definitely does not police driving and the employees are not slaves so an apology could not have been forced on demand. There would have been issues with proof of what you were saying and even if it was proved, what would you want? A voucher?
There really is no link between the driver and the label on the vehicle, soz. Could have complained to the actual police instead which wouldn’t have gone any further due to the aforementioned issue of proof and general insignificance.

I don't think you've understood the point of the thread, at all.

November before the first lockdown, 2pm one afternoon our internet tanked. No rhyme nor reason for this but from that point on it became impossible to send an email, all the smart devices struggled to work and we figured out we had an upload speed of less than half a MB. We called BT....

It's a long long saga that involved Open Reach becoming regular visitors. 6 months later we were no further forward, BT were worse than useless and DH was seriously struggling to WFH. A final complaint to BT elicited the reply that we had 20 devices connected to the router (couple of Alexa's, doorbell, phone, laptop etc) and it was our fault. They could do no more but we could leave for free. Big of them.

We did leave, and went with a small company who guaranteed to fix issues. What I hadn't realised at the time was that Open Reach did basically as little as BT told them to do, but the new company were like dogs with a bone, badgering and threatening them daily. It took just under two weeks to find what I was told was a very obvious fault at the cab. A fault we'd actually suggested to BT as a possible cause months earlier.

The new company are more expensive than BT, but it will be a cold day in hell before I return to them.

@shrodingersvaccine you should tell us the resturant i want to avoid that place like the plague

I've not shopped in ASDA since one of their staff told me to fuck off. Seems it wasn't an isolated incident.

Admiral car insurance. I had been with them for a couple of years. Phoned on renewal as got cheaper price which they matched. They asked if any other cars in household and could they quote on husbands car to which I stated not due for a while not sure when the only info I gave them was name and his car reg. I said yeah phone back October time and I’ll ask him then….. Then without any further phone calls they added him to my insurance in the October. Note they been given no go ahead or phoned to quote. I got into a very heated discussion with Customer Service lol , she stated that she had replayed the entire phone call from February and denied that they had agreed to only quote. Needless to say I said remove his car , she said no we can’t do that . So I said fine I’m cancelling my policy with immediate effect . Got insurance online in minutes never would go through them again.

How was it the stores fault?

We did leave, and went with a small company who guaranteed to fix issues. What I hadn't realised at the time was that Open Reach did basically as little as BT told them to do, but the new company were like dogs with a bone, badgering and threatening them daily. It took just under two weeks to find what I was told was a very obvious fault at the cab. A fault we'd actually suggested to BT as a possible cause months earlier.

The new company are more expensive than BT, but it will be a cold day in hell before I return to them.

Is the new company's name very early in the alphabet?! It sounds very like the one we're with and I cannot imagine ever wanting to leave them. OpenReach hate them, because not only will they refuse to be fobbed off with excuses, but they will actually tell them in exact detail what their engineers need to do to fix it and demand to know when they will be doing it.

They also automatically monitor your service (not the content - they're extremely hot on respecting and protecting privacy) and will proactively contact you if there's a problem. On a number of occasions, I've received a text from them to tell me that the connection has been lost (usually because of a power cut or us having to unplug the modem for whatever reason) and then another text a few minutes later to tell me it's back up again. Never in a million years would BT or Sky ever do that.

Also UK-based tech support, where you can speak to a genuine expert without a script or timed targets, who can help you at your level if you're a complete novice, head of your company's IT department or anywhere in between - and whose goal is to solve your problem, not just to get you off the phone ASAP.

Yes, they do cost a bit more than BT, but I'd much rather pay a slightly higher price for a quality service than pay less for a rubbish/unreliable/non-existent one. Paying less money for nothing as opposed to paying a bit more for something excellent is actually far worse value!

If anyone is planning to rent a property that is managed by Ezytrac Property Management then just don't. They're fucking useless!!! Takes them weeks and weeks and weeks to get anything repaired. When you call some woman answers who sounds like she's out in the park with her kids and then tells you the agent is busy and will call you back. They don't. They ignore your emails. When I do eventually get to speak to the agent I mention that if they'd just keep me updated of progress, it would be less frustrating. They promise to do so. They don't do it. Not uncommon to turn up with, or order the wrong parts.

I'm currently waiting for the shed roof to be repaired. We lost a bit of felt during Storm Eunice which was back in February. After a few weeks they came out to inspect the damage so that they could form a quote and get permission from the LL. Weeks later they came out to fix it, but since then we'd had more rainstorms so the exposed wood on the roof was now crumbling. They said it was much more work than they'd planned and they'd have to get a new quote approved by the LL. That was weeks ago and since then further bad weather has blown more felt off the other side of the roof. They're a bloody joke.

That would be them.
I love them dearly. Never met a more helpful bunch. It feels like a personal service doesn’t it?

They were on the phone arguing with the openreach engineers when they were here. It was funny actually.

Great company.

Clarkes, buying school shoes for DS who's disabled
He needed to go up a size, and trying to find the correct ones the sales assistant remarked to her colleague - well within my hearing - "They're for the mong out there"

(Apologies for the dreadful word BTW, but I can't very well detail what was said otherwise ...)

Horrific I hope you complained.

I was at a cafe and bought a bottle of iced tea. When I tried it, it tasted revolting. Something definitely wasn't right!

I took the glass of iced tea to the owner at the till and explained my predicament. He took a gulp of it told me it was fine and gave it back to me as though I should just have it.

I refused and said I'd like another drink as he had now had some. One of his colleagues had to explain that he couldn't expect me to have it now he'd sampled it. I got my drink but was grossed out and didn't go back.