A few years ago I was living abroad and was absolutely skint. There was a well known coffee shop chain around the corner. I saw on a previous receipt from a coffee I'd ordered a few days before, that if you filled in a questionnaire on their website, you would get a free cappuccino. I checked the info on the receipt and the offer was due to end in a few weeks. Did the survey and off I popped over to the coffee shop.
Got in the queue and showed the email confirming that I had done the survey. Asked for my free cappuccino as per the previous receipt. The barista looked at me with a patronising and almost contemptuous smile. 'We're not doing that anymore', she said. I got a bit ruffled and said, 'but it says on the receipt that the offer is valid until x date'. She just gave me that tight lipped smile and stared at me as if to say 'go away'.
Off I sulked with my tail between my legs, feeling pretty humiliated. I was so mad that I had fulfilled my side of the bargain, spent my time doing the survey and gave my details and opinions and they didn't uphold their side because the barista obviously just decided she wasn't going to give me what I was entitled to.
I was furious and felt so affronted that I couldn't sleep that night. Her tight lipped smile kept haunting my thoughts all night. I felt like such a fool, thinking I could get a nice free coffee out but had to just go home and boil the kettle instead.
Next day, I emailed the company and they forwarded it onto the regional manager. I told them what happened and how betrayed I felt (I really took this to heart for some reason!). He agreed that I should have got my free coffee and asked me what my local branch was. He got back to me to say that he had emailed them with instructions to give me my free cappuccino when I was next in.
I went in and it was the same girl. 'I'm here for my free cappuccino', I said. 'Yes, we got the email' she replied, as she whipped up a frothy storm and charged me nothing, as she should have done the first time!
I didn't care if she thought I was petty as I knew I was leaving the country but for some reason, I felt like I was owed that coffee and I was going to get it. When I look back now, it was extremely petty and a bit sad. The whole thing took about a week of back and forth emails and the coffee wasn't even that good.