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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Octopus Energy...

128 replies

Ohbuggeritsme · 09/03/2022 12:58

Another energy thread I'm afraid!

Anyone who is with Octopus, have you had an email confirming what your new prices/standing charges etc will be yet?

OP posts:
Thread gallery
11
Hugasauras · 09/03/2022 22:09

The emails are going out - we just got ours yesterday. They said they were sending them in batches so I imagine most will have over the next few days. You can find the rates on their site anyway.

Original poster
Ohbuggeritsme · 09/03/2022 22:12

I had my email earlier saying they won't raise it much blah blah blah, and the new rates were at the very bottom.....its also on here, non page 1 I believe someone copy and pasted it x

OP posts:
Original poster
Ohbuggeritsme · 09/03/2022 22:12

@Ohbuggeritsme

I had my email earlier saying they won't raise it much blah blah blah, and the new rates were at the very bottom.....its also on here, non page 1 I believe someone copy and pasted it x
Sorry that was for @Ireolu x
OP posts:
TooManyPJs · 09/03/2022 22:12

@Putdownthecake

I got an email stating this,

Today, we're introducinga temporary Loyal Octopus support to help customers like youkeep your bills as low as possible in this difficult time. The rewardautomatically reduces your electricity charges by £48 per year compared to our standard tariff(that's £50 below the price cap).

We're the only large energy company to do anything like this. It'll cost us another £50m over the next 6 months.

My electric is currently on variable and gas fixed till end of May so not long to go. I guess I should accept the loyalty offer? It all confuses me

You don't need to accept anything. You will automatically go onto the new price capped variable tariff with the £48 "loyalty" discount from April.

Octopus have probably ALSO offered you a fixed tariff. If it's the same one they've offered me it is a significantly HIGHER cost than the variable rate tariff and is only fixed for 10 months. Personally I am sticking with the new variable rate.

Don't sign up to anything unless you understand it.

dementedpixie · 09/03/2022 22:13

@Ireolu

Nope just vague messages about how they won't raise it too much but no actual figure like other people have had. I spoke to DH yesterday about calling them his response not much we can do and we just need to pay whatever they want when we eventually find out.
There's a link on the email to get your own figures
Hugasauras · 09/03/2022 22:16

Yes. The email is entitled 'Important: prices will rise in April (but lower than any other big supplier)' and has a PDF attachment with your personalised figures.

TeaAndBunsPlease · 09/03/2022 22:25

I got something ridiculous and left. I day left but they have been pestering me with charges ever since

Smashedavacado · 09/03/2022 22:46

We have received our personal prediction.
70% increase for gas & 40% (ish) electric.
Total monthly from £126 to £202 in April.
It's not good but was imagining even worse.
We are 2 (sometimes 3) ) adults in 4 bed house.

user1471443411 · 09/03/2022 23:07

Yes, I got my email about a week ago but didn't realise until today when I was looking that you have to click the link at the bottom (as others have said).

NotABeliever · 09/03/2022 23:15

Ex A customer here
This what I received today 😭

Octopus Energy...
Octopus Energy...
Sswhinesthebest · 09/03/2022 23:25

Ours is 1k extra!

Feel really sorry for those already struggling.

PurpleThursdays · 09/03/2022 23:46

I posted this on another thread but I'm so confused.

Octopus have offered me a 10month loyalty tariff of £285 per month. Per annum this work out at approx £3.5k. But the price cap in october is predicted to be about £2.3k.

Is it worth me fixing. I know you cant know my usage but essentially is it worth paying more than the cap til january??

sweetkitty · 10/03/2022 00:03

So the consensus is stay on the Standard Variable rate for now.

We got our e-mail yesterday currently pay £130 a month for both gas and electricity 5 bed house in Scotland, new 10 month loyalty bonus is £305 per month more than double! Never know any other bill to double overnight

Ratsindahouse · 10/03/2022 02:38

I’ve got mine - seriously worried 🙁 first pic is electricity, 2nd one is gas

Ireolu · 10/03/2022 06:07

@dementedpixie (great name btw) thanks off the back of this thread I found the link and they have said 550/yr extra. I reckon will be more overall. Not looking forward to the hike in Oct.

PurpleThursdays · 10/03/2022 06:44

@sweetkitty

So the consensus is stay on the Standard Variable rate for now.

We got our e-mail yesterday currently pay £130 a month for both gas and electricity 5 bed house in Scotland, new 10 month loyalty bonus is £305 per month more than double! Never know any other bill to double overnight

Thanks, I'm really torn about what to do. I've worked it out based on my annual usage and I think £285 has been overestimated. On my current fix which is due to end this month, I've ended up in credit each month
dementedpixie · 10/03/2022 06:58

@PurpleThursdays

I posted this on another thread but I'm so confused.

Octopus have offered me a 10month loyalty tariff of £285 per month. Per annum this work out at approx £3.5k. But the price cap in october is predicted to be about £2.3k.

Is it worth me fixing. I know you cant know my usage but essentially is it worth paying more than the cap til january??

Look at the price per kWh of the fix and the price cap rate. Dont look at the monthly payment as it may not reflect your usage. I am not fixing as the price per kWh is much higher than the price cap price per kWh
Ireolu · 10/03/2022 07:00

O dear I missed off the gas hike. It's actually going up 1300/year which is more in keeping with what others have posted. Yikes...

Piglet89 · 10/03/2022 07:16

I’m with them. They COMPLETELY botched my switch from SO Energy to them when I moved house last August. After 6 months of emails, several HUMUNGOUS bills and finally my threatening to complain to the Ombudsman and asking for a deadlock letter, and also to switch energy companies away from them, they agreed as part of the resolution to fix my prices on the September 2020 v 2 tariff until September 2022.

I have created an Excel spreadsheet with formulae which allows me to plug in my usage and calculate what my bills should be (against what they’re claiming they are). I will be giving them fortnightly meter readings from now on and watching their every move using my spreadsheet.

There’s nowhere to hide, Octopus.

reqding · 10/03/2022 07:17

@Ireolu

O dear I missed off the gas hike. It's actually going up 1300/year which is more in keeping with what others have posted. Yikes...

Who has over £100 extra per month just for utilities- add to that food and fuel increases and just about everything else and I fear for low earning families that just do not have the spare cash and no savings. How will they manage? What are the government doing or what can they do to help? Could they top up UC again?

Tirnanogg · 10/03/2022 07:23

@piglet89 They've screwed up our switch too! We moved in May last year, and I've just had an email to say that the switch has competed and here's the bill, which shows we're nearly £1000 in debt (but 'don't worry you're fine since you pay by DD!')! What is the point of a smart meter if they're not going to use it to calculate bills?!

reqding · 10/03/2022 07:24

Who of us here have a smart meter? We don't have one is it worth asking for one? Do you have to pay for them! I assume they use energy to run.

Clutterbugsmum · 10/03/2022 07:27

Ours is going up about 120% as our very low deal is finishing as well.

Luckily we already have solar and batteries fitted so that well offset some of the costs.

Piglet89 · 10/03/2022 07:30

@Tirnanogg smart meters are a bit of a misnomer, I think; I got one installed when I lived at my old place and it was a total waste of time; the company wasn’t even receiving readings from it!

Octopus clearly has form for sending massive bills after switches and not telling customers of the dates switches have happened, to tell you they’re supplying your energy now. That information should also contain a request for an opening meter reading, because it’s that that triggers the opening bill, I think.

In absence of all that happening, I was racking up energy usage with them for months, I got busy over Christmas as you do, the app still showed me being in credit. I finally chased them in feb (switch happened in November after an initial request in AUGUST the day I moved), they asked me for a meter reading and then sent me a £1500 bill. When switch happened in November, they unilaterally moved me from the September 2020 tariff to November 2021 tariff; gas prices were twice as high and on the latter but I had to do major detective work on bills to work this all out for myself. Easily the worst switch ever.

Switching is supposed to be easy, and consumers should be able to handle it themselves, but in my experience it NEVER EVER IS.

Even before wholesale gas price increases, energy companies were so appallingly run - incomprehensible bills, poor switching, lack of communication. It’s a disgrace and it seems, ultimately, all companies are equally bad. Octopus is supposed to be a multiple Which award winner, FFS!

Tirnanogg · 10/03/2022 07:43

@Piglet89 that is so frustrating! I'd been really happy with then until now, but it's insane that even though they acknowledge that they have smart meter readings (they've used them to calculate the debt) they haven't used them.

I'm glad you managed to get yours sorted!