I was just getting off the train the other day whilst holding my phone in my hand (so wasn’t using it or ‘distracted’) when somebody in front of me suddenly stopped walking whilst moving his bag over his shoulder very fast, which hit my phone - it got knocked out of my hand as I couldn’t avoid running into the back of him.
I live in a country with very smooth train platform surfaces. My phone was in a case. The screen STILL got cracked in one corner. It was as protected as it should’ve been.
It’s an old iPhone so no longer under warranty, and I have way bigger things in my life to worry about right now so I let it go mentally. But I don’t think how it’s my fault that this man decided to clumsily get off a train which caused for my phone to break. Technically, I shouldn’t be the one paying for the damage.
On the other hand, when you have expensive tech you insure it, if you can’t afford a repair in the event of an accident. If this is a teenager, I also don’t see why he can’t be given a cheap iPhone instead, which will cost a lot less than the repair.
They’re lying about buying the phone abroad invalidating warranty. If it was bought in an Apple store, the warranty is valid worldwide. I’ve bought iPhones or MacBooks in many different countries and have been able to access Apple Care in others.
I too wouldn’t let anybody but Apple repair it. However, that’s my choice - an expensive one at that - so I definitely wouldn’t be asking someone else to foot the bill, even if they were at fault. Don’t let these parents fool you.