Last week my OH decided to 'upgrade' my PC with a factory reset as it was so slow. I did agree to this. He also got a piece of software that would supposedly save everything on my PC, documents, favourites etc. I did back up my documents to the (so-called) Cloud as a precaution (although not onto memory sticks as I usually would because I had the Cloud and the fancy software)....anyway, of course, everything totally disappeared. All my personal stuff, all my work stuff. Some work stuff I have saved in work accounts or can cobble together, but it is very time-consuming and fiddly. Other stuff totally gone (OK, maybe I had too many photos). Btw do not trust the Cloud - you have to synch it or something. He is very contrite and knows it was his fault. but it's not like he broke one thing and I can get over it. I keep thinking of things that are lost for good and am finding it hard to forgive. How long before I have to let it go?!