My GP surgery is not great, they weren't pre pandemic either, but that's probably because it covers a geographically really large area and there's 3 GPs and a practice nurse. It's a rural area, but socially pretty deprived with towns and villages etc.
Is it frustrating when I've got my employer breathing down my neck for a sick note? Yes.
Is it frustrating when I need treatment or a referral for treatment and I can't even get through on the phone? Yes.
But we're all aware that funding has been cut in the NHS, yet due to a little virus doing the rounds and a big upsurge in mental illness (not to mention long covid, and everything else that people get sick with) need has increased. How can any service be run effectively on less resources and more demands? It doesn't matter how hard the people who deliver that service work, or what they get paid, they can't bend time to create more and they don't stop needing things like sleep and down time.
Trying to ensure services are safe as can be where covid is concerned causes delays to that service, and if time is already at a premium, then phone consults are enabling more people to get some help sooner rather than none at all for an indefinite amount of time. But people are increasingly refusing to accept that things have, and have to, change to accommodate this. Refusing to accept that doesn't mean it still doesn't need to happen.
I feel like GPs are in a similar situation to many in healthcare, provide good service to fewer people, leaving many without a service at all, or more people a worse service but at least they're getting something.
If the NHS isn't going to be funded and managed properly, then we need to adjust expectations, but as it is they're just increasing.
GPs are not the ones deciding on funding or managing the service as a whole, they're trying to work with what they've got - the government are the ones deciding the funding and the management of it, and are quite likely people who've never touched a patient in their lives.
But while we keep up this argument that GPs are the ones at fault, nothing is going to change because the GPs can't change it, we're blaming the wrong people who are already under a lot of pressure and are (despite popular opinion) humans that don't just exist to treat our illnesses. Instead of demanding the people who can do something actually do it, we're adding that pressure to people who can't - and that's going to have the knock on effect of losing them from the service all together, which isn't going to improve things, rather the opposite.