What are you actually meant to do that's effective? In a public space, you dont know them or their names. What is the actual official advice in this situation? Who would you report it to and how?
I seem to be a magnet for this at the moment. One incident in a supermarket, horrible huge man being over the top scary shouty to his small children both under 5. It was all the way round the shop and quite terrifying.
Today, girl (I thought was a teen mum) hitting her little brother about 7 with a metal trike. I called her out and she went mad and started screaming at me, came back with her family, luckily I was driving away at that point. But honestly, what are you supposed to do? I dont mean that in a shrugging shoulders way, I mean is there a phone number or a proper way to go about reporting this stuff when you dont really have enough detail?