[quote AlfonsoTheMango]**@JesusIsAnyNameFree - well put. I was going to say the same thing but you said it first.
They are not "condiments" but spreads that are meant to be consumed on the premises. Not stolen because someone feels that they didn't get their money's worth.[/quote]
@JesusIsAnyNameFree too
You should question your own morals. Its not very nice to tell someone to update their morals!
Have you ever seen the size of these spreads? Each contains about a teaspoon or less, and the hotels charge extra because they know that people take them with them. Therefore its all paid for and not stealing. Its not immoral in this context at all.
Often if I'm in a hurry at a hotel, I will grab some toast, spreads, cereal (that I have paid for as part of the deal) and eat them on the way out, or afterwards on the go. Its not the same as an "eat as much as you like buffet" at all. If you pay for breakfast items, you have the right to eat them there or later, or even half now and half later. The £5 surcharge for a 30p mini packet of corn flakes is what is immoral. So if you buy 6 of them, just as this family did, the £30 spent is plenty to cover the cost of these condiments, which not every customer eats.
Also, hotels usually run breakfast until about 9:00am, so if you arrived late the night before, you might want to lie in and miss breakfast or shorten it to 2 minutes, in which case the staff would be delighted that you don't hold them back when you take it away. Furthermore, sometimes these spreads and condiments are available as complementary items in the bedroom too. The hotel wants you to take them, because it is good marketing, so you come back and spend money again.
If she had taken jars of Marmite or jam, then yes, it could be called stealing, but these are courtesy items that are expected to be taken by the occasional customer. And note that she is a paying customer, and not some chancer who came in and took them without ordering food.
Its all a question of how reasonable it is to take these complimentary goods, given the cost of a poor service. Yes, poor. Because a decent manager would have just given away a couple of cereal packets to the starving child for free. That would have been good customer service.