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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

New tenants are refusing to hand over my daughter’s parcels

334 replies

PerseverancePays · 27/07/2021 21:42

My daughter ordered £200 worth of clothes for herself and her baby from Next and forgot to put her new address on the order form. The courier has sent a photo of the door opened to her old flat with a man’s leg showing accepting the parcels. She asked her upstairs neighbour to pop down and get the parcels and hang on to them until I can get round there, but the new tenants have point blank said they’ve not had any parcels delivered !
I’m going round there tomorrow morning to show them the picture of them receiving them and seeing what they have to say about that.
If they still refuse, which is daylight robbery, would the police take any notice at all?
I’m also a bit nervous as I’m a short and small woman and easily intimidated. WWYD?

OP posts:
H8H8H8 · 28/07/2021 07:59

If you left your bike unlocked and someone took it, it would (normally) be theft. If you put it in their garage and they shut the door, it wouldn’t. At least, not until they did something else that made it theft.

Not true.

H8H8H8 · 28/07/2021 08:00

Unless they shut the door then opened it again….

DynamoKev · 28/07/2021 08:02

@NEVERENDINGST0RY

them denying receiving it is the best thing for you i think. get next involved as the parcel has gone missing. next will either refund you or send the courier round to argue with the neighbour. any police involvement or further action will be against the neighbours who havnt got the parcel. it will probably force them to give it up.
Why would Next or the Courier get involved? They delivered to the address given.
EastWestWhosBest · 28/07/2021 08:03

@Chicchicchicchiclana

I can imagine taking in a parcel without noticing the name on it. I might even open it by mistake if I was expecting a parcel myself. If someone then contacted me and said "really sorry but I forgot to change my address on the order form and I had a parcel delivered to you" I'd say "sure, come and get it".

Isn't that what 99% of people would do?

If someone knocked on my door now with a parcel, I’d take it. I’d only look at the name after I realised I’d not ordered anything from Next or after I’d opened it and realised it wasn’t anything I’d ordered. Either way I’d contact the company.

I guess we will see what they do when the op turns up on the doorstep.

LordOfTheThings · 28/07/2021 08:03

OP I had something very similar happen - even down to my neighbour's leg in the picture at the front door! DH went round and said thank you for taking Lord's parcel in and the neighbour denied taking it in. I went round when I got home from work and he still denied it. I showed him the photo 'but that's your leg, you're still wearing the same shoes'. He immediately said 'oh THAT parcel, I got confused' and handed it over. As soon as he gave it to me I made it very plain that I didn't believe him. Grin

thedancingbear · 28/07/2021 08:06

It's theft, and your neighbours need to be a bit careful here.

It all depends on whether the local constabulary can haul themselves off their arses and find time to pop around.

OoglyMoogly · 28/07/2021 08:06

Next have sent the order to where it was requested. The courier delivered it to the address given.

Your daughter didn't bother to change the address. She didn't correct the address on checkout not did she bother to read the email confirming the order and where it was going, and neither did she then contact Next to report that she had fucked up and didn't know her own address.

TLIMSISNW · 28/07/2021 08:08

It all depends on whether the local constabulary can haul themselves off their arses and find time to pop around.

Hmm
DynamoKev · 28/07/2021 08:08

@Chicchicchicchiclana

I can imagine taking in a parcel without noticing the name on it. I might even open it by mistake if I was expecting a parcel myself. If someone then contacted me and said "really sorry but I forgot to change my address on the order form and I had a parcel delivered to you" I'd say "sure, come and get it".

Isn't that what 99% of people would do?

Hopefully but there do seem to be some scummy dishonest people about too.
OhGiveUp · 28/07/2021 08:12

A parcel of mine was delivered to a neighbour of mine several doors down.
They denied all knowledge of it, despite the courier card saying it had been given to 'Jane' at number one.
I called the police and they attended.
'Jane' denied all knowledge of it.
Then during the night the parcel was thrown over my fence into my garden.
So yes, I'd call the police. Theft is theft.

PissedOffNeighbour22 · 28/07/2021 08:17

Definitely agree with @BlatantlyNameChanged. Good advice.

If you have no luck, it's worth speaking with next. I've had some issues with parcels lately and they've been excellent. They may send a courier to collect the parcel (it might not get handed over though) or they may refund.

Also, if you have a local Facebook page, stick it on there. There would have been plenty of shock and dismay where I used to live Grin. You never know, someone may let you know if they've been selling the goods on Facebook etc.

JudgeJ · 28/07/2021 08:17

@Googlewasmyidea1

Jeez, there's some cold people on here! She put the wrong address by mistake, that doesn't entitle them to steal the parcels
No-one is saying that they're entitled to keep the parcels delivered to them, the question is about the police involvement when the daughter made the initial mistake.
changingstages · 28/07/2021 08:18

this happened to me, but it was my brother sending my (then three year old) daughter's Christmas and birthday present to our previous, rented, address (we'd only moved a few weeks before). We could not get it back. The tenant refused to admit he had it (though he'd signed for it).

He was a vicar.

Iminaglasscaseofemotion · 28/07/2021 08:18

Honestly, how did I know that I would open this and there would be post after post demanding to know why the dd doesn't sort it herself, and why you would be getting involved. So boringly predictable, and embarrassing that not one of them seemed to have the capacity to work out she might have moved away, or be in hospital, or be isolating, any number of reasons actually. So frustrating to read the same tripe over and over.

Lostinthemail · 28/07/2021 08:21

@Amandasummers that doesn’t mean my address wasn’t used by these people to order items without paying, for example. So no way I would hand over the parcel.

Moonlaserbearwolf · 28/07/2021 08:21

Don’t go and immediately accuse the parcel holders of anything. It’s possible they didn’t want to give the parcel to the upstairs neighbours if they didn’t know them. They might hand over the parcel to your daughter straight away.

Unless your daughter can’t physically get there, I would leave this to your daughter to manage. It’s her name on the parcel and she should be asking for it back.

If they don’t give the parcel straight away your daughter can show them the photo evidence.

Last resort - say she will shame them on local Facebook site and/or log crime with the police.

LawnFever · 28/07/2021 08:23

@thedancingbear

It's theft, and your neighbours need to be a bit careful here.

It all depends on whether the local constabulary can haul themselves off their arses and find time to pop around.

It’s hardly theft when the parcel was delivered to the address it was intended for, the courier did their job - another member of the household could’ve answered the door previously and genuinely known nothing about it.
LawnFever · 28/07/2021 08:25

Why would they hand it over to the neighbour? They don’t know who they are, if only hand it to someone with ID matching the name on the parcel, they might think it’s some kind of scam.

ikeepseeingit · 28/07/2021 08:29

Your daughter needs to go over, they don’t know that neighbour, maybe they didn’t want to give the parcel to someone random! She needs to go over and start by asking politely and explaining that she forgot to change the address, if that doesn’t work she can just show the photograph of the leg. Idk why you’ve assumed they’re thieves and terrible people when they might be trying to do her a favour.

ChainJane · 28/07/2021 08:30

Your daughter needs to arrange for Next to contact the people it was delivered to and arrange for it to be picked up from them, delivery can then be re-arranged for the correct address. They will probably charge her for this because it's two more deliveries.

The people who received it would be idiots to hand it over to anyone other than the courier. It's such an obvious scam I'm surprised anyone thinks it reasonable to expect them hand it over to a neighbour, the OP or even her daughter.

The only party it should be given to is the original sender.

NumberTheory · 28/07/2021 08:31

@H8H8H8

If you left your bike unlocked and someone took it, it would (normally) be theft. If you put it in their garage and they shut the door, it wouldn’t. At least, not until they did something else that made it theft.

Not true.

‘Tis true.

They need to appropriate dishonestly - which they hasn’t been done if you just put it in their garage. You can’t make thieves out of people simply by leaving things in their homes.

SnoopyLights · 28/07/2021 08:31

I used to work for Next and I think they might actually be really helpful to your daughter if she just rings them and explains the situation.

The people in the call centres often have (or used to have when I was there) a lot of flexibility for helping when things go wrong, and people not updating their addresses was a very common issue.

User56439876 · 28/07/2021 08:34

@Iminaglasscaseofemotion

Honestly, how did I know that I would open this and there would be post after post demanding to know why the dd doesn't sort it herself, and why you would be getting involved. So boringly predictable, and embarrassing that not one of them seemed to have the capacity to work out she might have moved away, or be in hospital, or be isolating, any number of reasons actually. So frustrating to read the same tripe over and over.
Of course the daughter should sort it out it was her error, if she doesn't want to do this in person, she should contact Next as the tenants could think it was a scam, we are always being warned about these type of scams.
Youdiditanyway · 28/07/2021 08:37

All you can do is either go round, hope they answer the door, show them the delivery pic and ask for it back. Failing that you can ask the police for advice but I don’t think it’s theft because the parcel was delivered to their address. May have to chalk it up to experience.

KaptainKaveman · 28/07/2021 08:38

@thedancingbear

It's theft, and your neighbours need to be a bit careful here.

It all depends on whether the local constabulary can haul themselves off their arses and find time to pop around.

Yes, because in general Police officers are massively indolent aren't they? Hmm.
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