I left hospitality at the end of the summer because after 10 years, that summer broke me. People were awful, absolutely awful, and I'm not talking about occasionally, it was every day, constantly being shouted at, mocked, belittled and humiliated because of the changes that had taken place and the differences in what people are used to, and because I'd had a few months "holiday at the expense of everyone else" it was deemed acceptable to be abused.
Heard so many similar stories from people in the industry too, lots have also left for that reason.
There were loads of threads on here about "The furloughed " and how they should be doing other jobs etc. Well they are, and they don't want to go back to being abused daily for, with a higher workload, for minimum wage and no job benefits.
I work in care now, and it's bloody hard, but you couldn't pay me enough to go and work in hospitality again. Employers need to start supporting their staff instead of it just being an acceptable part of the job and to be expected, and respecting their employees, and make it clear that customers are expected to do the same.
I could see this coming for a while now, people don't want to work in hospitality any more, it's an awful job at the moment.