Originalyellowbelly · 04/05/2021 13:59
Sainsburys has really gone downhill recently IMO.
I have used Sainsburys home delivery for over a year due to shielding and was very grateful for it, but recently I have had items missing and have been charged for, also every week there are every day items missing from the website.
This week I booked my usual spot which has always been free delivery only to find they now charge £4.00, I rang them to discover they no longer do free delivery.
AIBU to think they should have informed their customers of this decision instead of sneakily just adding the cost to their account.
It will be Waitrose all the way for me from now on.
StillCoughingandLaughing · 04/05/2021 14:06
That doesn’t really make sense. Maybe the OP would have always preferred Waitrose, but used Sainsbury’s due to free delivery. Now Sainsbury’s doesn’t have that advantage, she may as well use Waitrose.
ImAnOddish · 04/05/2021 14:09
Not necessarily. I've recently started shopping with Waitrose.
Low income family but if you shop via offers there's more than decent savings.
I've been pleasantly surprised actually
Have a look and see for yourself. The offers make the prices cheaper than elsewhere and the products are good quality
Crunchymum · 04/05/2021 14:13
Why don't you try Waitrose and see how it goes?
I have always used Sainsburys (pre pandemic) and have a delivery pass.
Having a DC on the shielding list meant I was able to get a slot with them almost every week during the lockdowns and never had many missing items (barring the stuff that was sold out everywhere in Mar / April 2020). However its been the past month or so I've had issues.
I've had odd substitutions (last week I had to give back £20 worth of sub's as they were nothing like the original item ordered) and the week before no milk was available. We always order red, green and blue (and soya) and not one drop turned up? Very odd.
Overall though, I am quite loyal to Sainsburys! They'd need to piss me off a bit more to get me to go elsewhere.
Berightback · 04/05/2021 14:13
I haven’t had the problems you are experiencing, you should complain & send back the items that aren’t in good condition. It depends on who picks the products. You’ll definitely pay more at Waitrose and although I like their stuff, I’ve had far more items not being available with Waitrose than Sainsbury’s. But it is down to where you live
Happycat1212 · 04/05/2021 14:40
I’ve had no problem with them. I usually shop with Tesco’s but I don’t like that they have a item limit on how much you can buy, as a family of 5 I was finding it difficult so I decided to try Sainsburys and it’s been fine however I’ve seen a few threads on here complaining about them so you are not alone in it but for me it’s been fine
Youdontknowwhatyoureonabout · 04/05/2021 14:41
Asda only did free delivery for shielding people for a few weeks. I didn’t mind them charging at all until I realised it costs us more.
They let us keep the priority slot but don’t let you buy a delivery pass so it actually costs us double for deliveries than it would to have the delivery pass. They also took the slots off us over Xmas and new year.
I’m still very grateful that we have the slot and were given it in the first place. I never expected it free but it was a nice bonus.
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