To be really upset with asda?

[ThankYouAsda]

I'm a very lone parent of two children, 6 year old is a blue badge holder due to her disabilities and her 3 year old sister is autistic.

We receive the FSM vouchers for both children as I can't work due to DD1's needs. The only place you can use the vouchers online is Asda.

About 2 weeks ago I placed a click and collect order for Asda today, to pick up 11am. Used £30 worth of vouchers (the second week comes next week) and paid the additional.

Somehow the store had no knowledge of the order. I literally havd no food in the house apart from a punnet of blueberries and several boxes of cereal. I asked if there was no way they could do it today and I collect later, he shrugged his shoulders and told me to go and get it myself. I genuinely can not take both children in the store on my own, hence click and collect.

So then I rang customer services who told me to rebook whilst they processed the refund, I could possibly receive the refund tomorrow but most likely after the weekend. There are also no click and collect slots available until Tuesday. I would have been happy if they could have given us a slot tomorrow. I also need the voucher refunded before I can do the order, although worst case scenario I could have done a split order and ordered the voucher stuff for in the week and the urgent essentials using cash.

To order the cash side of the order would be using the fuel costs for the week until the refund is processed so its tricky but food is essential.

Sorry have ended up in a ramble.

AIBU to think they could have done something to help me get a food slot either this evening or tomorrow considering it was their error?

I can't get a slot at any supermarket until Monday so I'm completely stuck. The money side is hugely inconvenient considering we have the lowest income but the lack of being able to get a slot has really upset me.

I'm prepared to be told I'm being unreasonable, I've had 2 hours sleep!

[perfectstorm]

[quote Imnotbent]@Staffy1 did you read my post properly? I said income and I'm not wrong.[/quote]
She read your post properly, yes.

Housing benefit (if rent) and council tax benefit, (or UC), 15 hours nursery fees, school meals, prescriptions and other health costs are paid on top of that.

On top of. Not included within.

If you made an error in phrasing, fair enough - we all do that. But your words were clear, and the meaning was wrong.

[leftistbimbo]

Yanbu, that is really shite of them! It’s not the individual store’s fault if the order didn’t come through on their system, but if you showed them record of your order, which I’m assuming you would have, I’m surprised they didn’t offer you a voucher or anything for the inconvenience!

[CandyLeBonBon]

Agreed @perfectstorm

[perfectstorm]

If people here have Twitter accounts, can they @Asda about this one? I don't do Twitter so I can't, but I imagine this is not PR they really want on the largest parenting site in the country - it might get them moving!

[Staffy1]

@Imnotbent
A 3 year old can get DLA. And even with only middle rate care and no mobility the income should be at least £500 in hand every week, way higher if high rate care or mobility is included. Housing benefit (if rent) and council tax benefit, (or UC), 15 hours nursery fees, school meals, prescriptions and other health costs are paid on top of that. The benefit cap does not apply if DLA is paid. I think that is substantial

Yes, I read that and it makes it sound like the DLA is 500 and then there are all these other added benefits on top of that. Those other benefits do not always follow for a family or children receiving DLA and I wouldn't know what they come to. When I questioned it the first time, you just said it was 2 children on DLA, still making it sound like DLA alone is that amount.
Another thing to consider is that DLA is meant to be used on the child to help with their disability, not to go towards groceries and rent, although I'm sure people end up having to use it for those if they are struggling.

[CandyLeBonBon]

@GreenSlide the poster was wrong re: £500 a week but using that word is uncalled for

[Happycat1212]

But you also get additional CTC if receiving dla which she would get for both children which is an additional £65 on week on top of the usual tax credits...

[ThankYouAsda]

One child gets £112.75 per week, the other £60 per week. The one who receives £60 I pay £65 per week to preschool so their's is completely negated before adding in anything else they need. Tax credits is £140 disability premium.

I don't get carers as my college course is classed as slightly over the hours threshold.

Bit off track on the point of the thread and we usually are steady but I do have to plan carefully.

[perfectstorm]

As an additional point: nearly half the families in poverty in this country have a disabled person within it. Poverty and disability are closely linked. Many parents of disabled children, especially single parents, are known to skip meals because they can't always afford to eat.

www.theguardian.com/society/2007/aug/15/socialexclusion.uknews

Almost all families with disabled children are suffering from financial difficulties, according to a report published today.

Many struggle with the extra costs of raising disabled children, which is calculated to be three times higher than other children, and they face barriers to working.

The report said more than one in five families with disabled children cannot afford to feed their family properly. Such families are 50% more likely to be in debt than others and 50% less likely to be able to afford new clothes or school outings when compared with other families.

The suggestion that disability means a substantial income is contrary to absolutely all the evidence.

www.poverty.ac.uk/report-disability-families-government-cuts/parents-disabled-children-going-without-food-and-heating

www.disabilityrightsuk.org/news/2019/july/nearly-half-all-those-living-poverty-live-household-where-someone-disabled

www.jrf.org.uk/data/poverty-rates-families-disabled-person

www.endchildpoverty.org.uk/the-extra-costs-of-raising-a-disabled-child/

[perfectstorm]

@ThankYouAsda

One child gets £112.75 per week, the other £60 per week. The one who receives £60 I pay £65 per week to preschool so their's is completely negated before adding in anything else they need. Tax credits is £140 disability premium.

I don't get carers as my college course is classed as slightly over the hours threshold.

Bit off track on the point of the thread and we usually are steady but I do have to plan carefully.

Sorry, OP, I didn't mean to derail. I'm just angry that people are denying the mental energy it takes to make ends meet in this situation. ASDA are appalling for doing this to you, and I really, really hope they sort it out asap.

ASDA, if you see this - this is a vulnerable family, it's Easter, and you have badly let them down.

[Esquire3]

I stand corrected and hope you get it sorted..make contact with them tomorrow and tell them your circumstances,they can still honour your order even if you do have to click & collect it if they can see it on system

[MegMogandOg]

That’s awful. Do you have a local volunteer group related to the lockdowns who could provide some shopping for a few days? Have a look on Nextdoor.com
As a lone parent of 2 autistic children I know how impossible it is to shop with them in tow it is. You have been treated terribly OP. I wish I could help.

[Staffy1]

@Happycat1212

But you also get additional CTC if receiving dla which she would get for both children which is an additional £65 on week on top of the usual tax credits...

Sorry, I know it's off topic and I probably should know this, but don't. What is CTC?

[Happycat1212]

Child tax credits op would be getting an additional £65 for each child on top of what she already gets because she gets dla.

[Staffy1]

@Happycat1212, ok, thanks, although I presume anyone claiming them would need to qualify for them aside from the DLA as they wouldn't come automatically just because of the DLA in all cases.

[Happycat1212]

Everyone who gets child tax credit and dla will qualify for it actually which I’m sure the op is getting if her income is as low as she says

[Imnotbent]

Ok for all you naysayers who seem to be jumping all over my post. At no point did I say that DLA was £500 a week I said Income.

@ThankYouAsda you don't have to explain yourself, at no point was my post intended to scrutinise you it was to raise awareness of your entitlement. However if you are on UC you can still get the carers premium without carers allowance which would bump up your income. If your tax credits are £140 a week something is missing.

OP said she has two children with DLA one with highest rate and she is unable to work due to caring needs (understandable) but doesn't have carers due to college hours.

Therefore entitlement is
income support £74.35 (or student grant bursary income)
tax credits £276.64 (including disability elements)
DLA £172.45
Child Benefit £35.00
=£558.44 a week

@perfectstorm I did not wrongly phrase that other benefits are paid in addition, any housing costs are paid on top of that, as is council tax, free prescriptions, for adults (yes children get them free) and other health benefits. Student income is not counted for tax credits and there is no benefit cap when DLA is in payment. No one can do a full benefits check without the full info but yes with a rent of say £800 a month it would be a tax free income of approx £40k.

UC would replace the income support and tax credits but slightly more due to the carers element.

[clpsmum]

@Happycat1212 yes of course you can get DLA for under 5s. Disability can be from birth and isn't exclusive to over 5s. How you think your post is helpful to OP in anyway is beyond me. There's always one

[Happycat1212]

It’s available to anyone who gets child tax credit, you don’t need anything special to qualify other than dla which the op gets. And she doesn’t work so she must get ctc.

[MyDcAreMarvel]

@ThankYouAsda One child gets £112.75 per week, the other £60 per week. that’s too low are you sure tax credits know both dc receive dla.

[Imnotbent]

The other option with tax credits being low is that you claim dependent additions on student funding and if it's less than you lost on tax credits you were badly advised. If you're repaying an overpayment you can renegotiate the repayment rate.

[perfectstorm]

Sigh.

Imnotbent, your second post doubled down on the claim:

With higher rates you should be looking at way over £500 a week plus mobility / Motability and the other benefits? If you're not you need that checked.

PLUS, you said, AND THE OTHER BENEFITS. Not INCLUDING other benefits - way over £500 a week PLUS mobility, AND the other benefits.

It's extremely clear, your meaning, because you confirmed it in your second post. As is the fact that the OP does not have 'a significant income' from the generous largesse of the state.

Everyone here can read.

Why not just accept that you made a mistake? That you were wrong? No big deal, people are all the time.

I'm not engaging with you further. If you enjoy digging your way to Australia, well, feel free.

OP, I hope this gets resolved for you. It's a horrible situation, and I send sympathy and solidarity.

[Imnotbent]

Sigh. are you exhausted trying to understand it?

Imnotbent, your second post doubled down on the claim: yes it did.

With higher rates you should be looking at way over £500 a week plus mobility / Motability and the other benefits? If you're not you need that checked

Correct, as I clearly showed, entitlement is over £500 a week at £558+, higher with carers or UC. Plus if one child has a blue badge then high mobility / motability should be looked at... and the other benefits? Housing benefit and council tax benefit. What do you not understand about that?

PLUS, you said, AND THE OTHER BENEFITS Repeating yourself here, but yes housing and council tax benefit. Not INCLUDING other benefits - way over £500 a week £558+ is way over £500 week. PLUS mobility, yes mobility should be looked at where a blue badge has been issued AND the other benefits. yes as above and FSM, health benefits etc.

It's extremely clear, your meaning, because you confirmed it in your second post. As is the fact that the OP does not have 'a significant income' from the generous largesse of the state.

I'm pleased it's extremely clear, so how come you can't grasp it. I think it is a significant income, perhaps you are used to much more? That is 29k tax free per annum without housing, council tax benefit, high mobility, FSM etc which could take it to over 40k. Do you not think that is significant? I suppose it's all relative but many people on MN would think that was a substantial income.

Everyone here can read. There's a difference between reading and processing that information, clearly. I also don't need italics or capitals to read and understand a post, how patronising are you?

Why not just accept that you made a mistake? That you were wrong? No big deal, people are all the time. Great then you will have no problem realising that this applies to you.

I'm not engaging with you further. If you enjoy digging your way to Australia, well, feel free Pleased you're not going to engage, because I'm not the one digging. I know I am right. In fact I might name change to Imnotwrong

OP, I hope this gets resolved for you. It's a horrible situation, and I send sympathy and solidarity. Only that doesn't stop you derailing the thread trying to prove me wrong. When actually I was alerting a woman on the bones of her backside where to get help.
Just for the record I'm not wrong....

[rebeccachoc]

That manager's reaction was pretty disgusting. He could have got you to wait in your car or somewhere quietish with the kids while someone quickly grabbed the stuff for you, it's not that hard.