To ask about how to deal with this (boring) Harveys Furniture issue?

[Florence1960]

I have had my settee for about 18 months and just noticed it is coming apart at the seams. Not a massive issue at the moment, but it isn't going to get any better and would be hard to repair myself.
The problem is - it appears that Harveys has gone bust and are in the hands of the administrator, Price Waterhouse Cooper.
I haven't finished paying for it yet so I presume I have some leverage - but I have no idea! The company has been taken over and those people have undertaken to fulfil orders but I think my issue falls outside this.
Aibu to ask if anyone has any advice? I have emailed but can't actually find a person on the phone to speak to.

From the battle we are currently having to get a sofa sorted which we are still paying for which we had reports from before the administration to say it’s faulty then sadly I don’t think you are going to get far we are still going round in circles

There is a Facebook page called Harvey’s furniture problems where people may be able to point you in the right direction!

Thanks and commiserations. As we are both still paying I don't know if there's any mileage in trying to stop paying - probably illegal. I have found an insurance no but they're in training for an hour and a half. In the middle of a weekday. Ideal.

If you took out finance then I think your contract is with the finance company and not Harvey's. That certainly used to be the law. I'd suggest you contact citizen's advice.

www.citizensadvice.org.uk/consumer/template-letters/letters/consumer-template-letters/letter-to-complain-about-faulty-goods-bought-on-hire-purchase/

My guarantee with Harveys was for 12 months OP.