to think its bad customer service to...

6 replies

Kitsandbits · 01/11/2007 20:03

tell a customer at 6pm that you will get back to them within half an hour and at 8pm they are still waiting?

And Ive rang them back but its a busy time according to the automated lady. Plus i was on an 0845 number for 18 minutes before i HAD to put it down

OP posts:

normabutty · 01/11/2007 20:04

I hate it when they do that.

SSSandy2 · 01/11/2007 20:05

very annoying. I think we make the mistake of expecting good customer service though when the opposite seems the norm.

Original poster

Kitsandbits · 01/11/2007 20:06

Its a bloody important phone call to me aswell

OP posts:

SSSandy2 · 01/11/2007 20:12

Have you called them back again to ask what's going on? It's a right pain, I know. I am so used to bad customer service these days that it's what I expect and I'm always totally flabbergasted when people are actually helpful and find myself asking "but why?!..."

Original poster

Kitsandbits · 01/11/2007 20:14

iVe called back but i was waiting 18 mins on an expensive line!

I had to put the phone down.

OP posts:

EmsMum · 01/11/2007 20:16

keeping you waiting on 0845 that long is simply outrageous, even if you hadn't already been waiting.

You should name and shame the organisation if its one anyone will have heard of

Flip