I've got so many to mention but one stands out as it happened recently.
Man - let's call him John - sends an "I hate to do this but this very unimportant project is blocked by ThinkWittyThoughts" email to two of my company's C-level people. As it happens both men. Apparently, John was extremely unhappy that I hadn't responded to his message of a week before.
I work in a different department to John but I definitely outrank him.
Baffled by the aggressive tone, I assured the C-levels that I'd investigate & sort it.
I told John that I would have a call with him that afternoon (anyone with a brain cell would realise that I was pissed off). The idiot decided to invite even more junior members of his team along. Fine by me!
Call starts, people gradually join and we chat about crappy internet signals & the weather. I'm essentially lulling them into a false sense of security. Finally John joins the call and I ask everyone to turn on their cameras.
"Right. Let me address the email of this morning. I have checked my notes from the meeting: I had no actions. The message you complain I haven't responded to: not addressed to me. You have made no attempt to contact me with your concerns in the meantime. Sending passive aggressive emails to the C-levels is a completely disproportionate escalation and totally unprofessional. I am an extremely busy woman, and it's highly unlikely my priorities will align with yours. Do you have anything to say to me?"
Stunned silence. Then John sputters "every time I tried to message you in chat you appear offline".
Me: "the funny thing is John, everyone else I know sends a message anyway, knowing that I will pick up and respond. Or they email. Or they call me using the phone number in the company directory. That's not an excuse, is it?"
"Let's move on and solve this situation, shall we?" And we did. It was obvious John was a dick and he'd invited his whole team to witness it. I felt great and then, at the end of the call he asked me to stay on to talk privately.
He attempted one of those non-apologies. You know the type, the sort that sounds like a kid who realises they've gone to far and claim it was only a joke?
Me: "I've saved your arse today with those C-level managers. I've kept this away from public viewing. John if you ever pull something like this again and I will not be so generous."
Queue stunned John, who can only nod.
Later, I get an emails from both C-levels thanking me for sorting out the confusion & taking charge.
Best. Day. Ever.