To keep this erroneously delivered coffee machine

[Agapinkus]

That I didn't order or pay for. I ordered a small value item (£25) and they also delivered (addressed to me with only my name on the label but with no charge to my account) a fancy coffee machine worth £200+.

I feel that as I didn't order or pay for it I should send it back. My friend thinks I should say nothing and thank my lucky stars.

What would you do? YABU to keep it. YANBU to send it back.

I'd have kept it and told my friends about it but Mumsnet members are always very very good girls and would never do anything so morally wrong.

I’d have kept it 🤷‍♀️.

Depends if it was a small retailer or not. I have a small eBay business and over Christmas I sent two people the wrong things. They wouldn't hear of keeping them and insisted on returning. That seller probably printed the wrong label out and has a buyer wondering where their £200 coffee machine is so will want another or a refund.

To the poster who said if it's amazon just keep it, a high proportion of their sellers are small businesses

I’d have kept it.

It was Nespresso.

I’d have sent it back. If I’d kept it, it would probably explode in my face or electrocute me or something.

😂 aw you're very honest. I would maybe have kept it but I would have been worried too that someone would get in to trouble, so probably wouldn't have hampered my enjoyment of the freebie.

@whatwherewhywhenhow

I’d have sent it back. If I’d kept it, it would probably explode in my face or electrocute me or something.

Yep, Sod's law.

@Missushbb

😂 aw you're very honest. I would maybe have kept it but I would have been worried too that someone would get in to trouble, so probably wouldn't have hampered my enjoyment of the freebie.

Meant it would have hampered my enjoyment! 😬

Urgghhh... I'd've sold it on ebay and given the money to Baby Milk Action.

Its theft! A mistake on their part doesn't entitle you to deprive someone of their rightful property.

We got delivered a lawnmover that we had never ordered or asked for.
It just arrived on our doorstep one day. I emailed them and they said they would send a delivery company to come to get it, but 6 months later they still hadn't, so at that point I decided it was mine

All the "keeping it is theft" gang are technically wrong, though. This is in the bracket of unsolicited goods. Even if they sent it to you by mistake. They are yours to keep.

If it is delivered to you wrongly - ie meant for the same house number in the next road, or you get two coats instead of one then you are required to let the seller know and allow them to collect it.

I would contact the company and tell them and then wait for their response. If I hadnt heard within a reasonable time frame (say 28 days) then I would keep it.

As long as you have informed them of the mistake then you have done the right thing morally. If they then choose either to not engage or not rectify their mistake at no inconvenience to you (like the company above with coat didnt do trying to get the PP to do the legwork of returning it) then I would feel no issue in keeping it.

I should add that I would be desperate to keep it and say nothing but I have lived my life long enough to know that karma would bit me in the ass HARD if I did. It would probably short out the electrics in the whole fucking house if I didnt say something!

So I would do the right thing morally, but only from a selfish POV and hope that they didnt want it back :o

Tell them. Theft otherwise no matter how you spin it. You know full well you didn't order or pay for it.

I definitely wouldn’t go out of way to make any efforts to send it back unless they contacted me about it. That said I wouldn’t open and start using it either, I’d probably just leave it for a few weeks and see if the company contacted me. If they contacted me I’d be honest, say I’d received it and send it back but if I heard nothing then after a month or so I’d probably figure that either nobody had noticed the mistake or that they’d noticed but written it off and didn’t care enough to try and rectify it and keep it.

.

You could have said all that in the OP.

@Honeyhoops

My friend had something similar happen, with Amazon. She let them know and was told she could keep the (expensive) item.

I had the same with an £80-ish item from M&S a few years ago.

You're wrong @SunshineCakeIt isn't theft, legally.

You should definitely have held on to it OP, nobody was going to suffer terribly as a consequence of you being sent a coffee machine you didn't order.

It says a lot about Amazon that it is cheaper to them to let you keep it.

@Ihatemyseleffordoingthis

You're wrong *@SunshineCakeIt* isn't theft, legally.

Knew someone would say that. Luckily not bothered.

couriered returns usually go to a central warehouse and just logged as a standard return. No one in the returns will link it to you receiving it in error so would you not be issued any notifications or thanks. sorry if you felt you were snubbed and should have kept it. Meanwhile, someone else is chasing up their missing item and leaving bad reviews on Trustpilot.

DH got sent a £250 Fortnum & Mason hamper before Christmas, but the delivery note attached to it said he was meant to have received a twin pack of wine! The labels on two different parcels had obviously been mixed up. He called them and they said to keep it!
We were so excited, but when we opened it up we found it had loads of packaging and 6 items in total. They were LOVELY items of course (biscuits/ tea/ wine/chocs/ jam/ xmas pudding) but definitely not £250 worth!

Send it back. It was never yours and is basically stealing even if it was an error on their part. If you keep it, karma may well get you in the end!!