Mistake at work - help please!

[nevereverplease]

I had a client who owes £500 for work carried out, instead I sent the money to the wrong place for £1100.

I made this mistake an hour ago so will speak to the merchant first thing but assuming I can't reverse it, will take days to refund back to the client.

I will explain all to the client tomorrow, process the refund ASAP and offer a gesture of goodwill of £50.

Is this reasonable? I guess I'm just looking for someone to say it'll be fine in the end although I think it won't 😬

Btw I'm self employed so job isn't on the line but I just feel terrible

So based on your latest above,, somebody rang in to make a payment of £500, recited their long card number, but you rang through a different persons card number, expiry and CV code and for £1100 not £500?

How I'm picturing it now is that the OP has the clients bank details/card info, went into the wrong system on her computer and used those details to buy service A at cost of £1100 from supplier Z when she meant to pay herself £500 for service B

I get that OP doesn't want to say what industry she works in but posters would understand it better if they knew what she was buying

How I'm picturing it now is that the OP has the clients bank details/card info, went into the wrong system on her computer and used those details to buy service A at cost of £1100 from supplier Z when she meant to pay herself £500 for service B

No, I think it was clarified that she used the details to pay supplier Y £1100 when she meant to pay supplier Z £500. The £500 the client also owes OP is separate.

But who knows.

I can’t quite believe that anyone is struggling to understand this, the OP has clarified if you read her updates....

@WotWouldCJDo

How I'm picturing it now is that the OP has the clients bank details/card info, went into the wrong system on her computer and used those details to buy service A at cost of £1100 from supplier Z when she meant to pay herself £500 for service B

No, I think it was clarified that she used the details to pay supplier Y £1100 when she meant to pay supplier Z £500. The £500 the client also owes OP is separate.

But who knows.

I can't see where she says that there are two different lots of £500 but who can tell

@ShirleyPhallus would you summarise for those of us who still don't get it please?