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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To think Hermes shouldn't recycle my Christmas presents for me?!

104 replies

ProbablyLate · 07/12/2020 13:59

Checked my amazon account this morning to see that a parcel I'd been told would arrive on Wednesday had actually been delivered yesterday. I had had no note, no text, no email to say that it had.

After checking the tracking number on the Hermes website, I find the attached picture, which I'm fairly sure is the bottom of my recycling bin.

Unfortunately my bin was emptied this morning, apparently with DH's main Christmas present in the bottom.

AIBU to think that Hermes should let me make my own decisions about what I recycle?!

To think Hermes shouldn't recycle my Christmas presents for me?!
OP posts:
LannieDuck · 07/12/2020 15:08

Yep, we had that a few years ago. We shared a recycling bin with downstairs neighbour.

  • Delivery person put it in recycling bin when the bin was in our shared front garden.
  • Downstairs neighbour put the bin out without realising the package wasn't for recycling!

What annoyed me most is that I was the one who ended up having to put all the work into getting a replacement. All the time and phonecalls were mine, and I wasn't the one who had been a bloody idiot!

countrygirl99 · 07/12/2020 15:08

The best one we ever had was a parcel put on a tree house at the bottom of the garden, before photos even gave you a clue. Walked past 2 sheds to get there and no card left. Not only was it January so less likely to be used but my DC had outgrown playing in it. It was purely luck we found it but I had already complained to the supplier.

Dutchesss · 07/12/2020 15:09

Mine went one better, they put my parcel in my full up black wheelie bin on collection morning while my bin was out on the street for collection(with all the other bins in the street). Luckily I came home a bit early from school drop off and found the package 2 minutes before it was gone for good.

LindaEllen · 07/12/2020 15:12

I don't know why everyone is so amazed that people only put their recycling out the night before. We do the same!

I hate delivery companies putting parcels in bins.

Last time they put ours in a bin it was our brown bin, and DSS just throws anything in there on top of the bags, and it came out stinking and sticky. Not great!

Bear in mind that we have clear instructions about where we WOULD like our packages to go, and at not one point does it say to put them in a bin!

ajandjjmum · 07/12/2020 15:16

Hermes have been awful here recently - damaged packaging/missed deliveries and collections - so when they asked me to fill in a TrustPilot review yesterday, I did. It wasn't good reading. Literally within half an hour I had a response to the email concerning two parcels sat here waiting for collection since last week. They had re-arranged the collections, and sure enough a new Hermes driver arrived this morning to collect them.

He apologised for the inconvenience, said that he'd just been put on this route to replace the previous chap and asked where we would like things left.

Hope he doesn't let me down!

MariaK91 · 07/12/2020 15:20

It's utterly ridiculous to put a package in a bin. Honestly. Sometimes I really wonder what these delivery people are thinking. I order off amazon a lot and half the time the post people are really nice and have common sense, and the other half I'm fishing boxes out of trees (literally this morning).

ScrapThatThen · 07/12/2020 15:21

Did you see that programme where Hermes were auctioning off huge lots of 'lost' parcels that had full names and addresses on?

MedusasBadHairDay · 07/12/2020 15:28

I think the funniest worst Hermes delivery I knew about was one where they'd pushed it through a slightly open downstairs window. Unfortunately the window was above the loo, and the customer was sat on the loo at the time.

BoJoHoNo · 07/12/2020 15:31

Typical for Hermes. What gets me the most is they don't even try to tell me they're dropping something off. I'm actually home! At the very least, ring the doorbell or send a text so I know to go look for a parcel before it gets stolen!

Yes, I don't know why they do this. I appreciate that a lot of people they deliver to are going to be out or at work, but in our house there's almost always someone home. I once heard a delivery van pull up so was ready to answer the door. No knock after a few minutes, so looked out the window to see the delivery guy had walked round the side of my house and was burying the parcel under a mound of garden waste that was waiting to go to the tip!

wildraisins · 07/12/2020 15:35

That photo could be anywhere and is not evidence that it has been delivered to your home. It's just a black background. Just say you haven't received it and they'll refund you.

TheHumanSatsuma · 07/12/2020 15:43

I’ve had parcels put into bins often.
On one occasion the bin was emptied before we could get parcel.
I’ve had a flower delivery left under the car (I was away, SIL had sent them on a whim) came back days later to find bedraggled box of dead flowers.
Also had parcels (one badly dented) chucked over my 7ft gate

Changechangychange · 07/12/2020 15:51

They leave ours on our doorstep. Our front door opens directly out onto the pavement of a busy shopping street in London. Funnily enough, the parcel generally isn’t still there eight hours later when we come home from work.

The other gem is “left with a neighbour”. But no hint which neighbour. There are about 50 households on our little block.

Changechangychange · 07/12/2020 15:54

Oh, and DM’s gardener found a parcel for next door hidden in her boundary hedge when he came to prune it in spring. Had clearly been there for some months. Not visible from the front of the hedge, it was kind of wedged between the hedge and the six foot fence, obviously chucked over and got stuck.

zukiecat · 07/12/2020 15:54

I hope you get a replacement or a refund OP.

I came in to say that our local Hermes delivery driver is fantastic! Texts and emails before the delivery is due. Parcels always arrive in the time stated, and he always knocks on the door and waits til we answer, I live in a block of four flats, and we take parcels in for each other.

Lockheart · 07/12/2020 15:57

I like when you leave instructions for them on where your safe place is, and then they decide to do something completely different, like take it to a neighbour. We have an unlocked log store by the door so I say to leave it in there - it's out of sight - but apparently they'd rather walk around to someone else's house instead.

claireb7rg · 07/12/2020 15:57

We have a good hermes delivery person here, but she was off sick a few weeks ago and her temp replacement wad dreadful.
We have a ring doorbell (sooo useful in situations like this), and I got a notification to say someone was at the door (hadn't pressed the bell, just reported motion), I go out to find the delivery driver rummaging around the bins.

He says 'Oh sorry I didn't realise anyone was in as the house was dark (it wasn't but hey he could have tried knocking), was trying to do the regular driver a favour' as he thrusts the parcel into my hands

I don't recognise the parcel or company it's from and as he's trying to run away back to his van I check the name and address and not only is it not for my house, it's not even for my road. A completely different address 🙄🙄

I give it back to him as he's muttering 'Oh this isn't xxx road is it' nope....

Idiot

Luckily normal driver is back so decent service has resumed!

HunterHearstHelmsley · 07/12/2020 16:09

I keep getting Amazon parcels for a house 3 miles away! The parcel only has the postcode and number, no name or street. I had to hunt the owners down. We have now swapped numbers and I am her amazon locker. Poor woman was really upset as she was being told all her children's Christmas presents had been delivered but she hadn't received anything.

Boltonb · 07/12/2020 16:12

[quote WhereverIGoddamnLike]@Ferrari458

No. Most councils collect recycling bins every 2 to 4 weeks. By the time collection day comes, you've been using the bin for 2 to 4 weeks. It wouldn't be empty the day before collection day unless you're hoarding your recycling in your house or you dont recycle anything.[/quote]
What nonsense. Why should OP have to defend the state of the bloody bin??! We have TWO recycling bins - one cold certainly have been empty the day before collection day FFS

MikeUniformMike · 07/12/2020 16:14

Royal Mail left my parcel in the recycling bin and put a card through the door saying they'd done so. I didn't see the card until after bin day.

It was a few days before Christmas, and someone didn't get a thank you letter that year. I have no idea what it was or who sent it - what was I meant to do, ask everyone I knew if they'd sent me a present.

Alwaysthesunn · 07/12/2020 16:17

Yodel put one of ours in someone's garden waste bin a few streets away, which was in an alleyway down the side of their house. The chap who found it a week later when he went to empty his lawnmower was really confused! The company it was from suggested that my 'safe place' instructions to put it in the storage box next to the front door weren't clear enough for the courier...took ages for me to convince them that if they'd delivered to the correct house it would have been bloody obvious!!

Homemadearmy · 07/12/2020 16:18

The parcel looks tampered with to me. I buy a lot from Amazon and Ive never had parcel packaged like that with my Hermes tape

liveitwell · 07/12/2020 16:23

Either that's not your recycling bin or you're trying to pull a fast one.

PinkSparklyPussyCat · 07/12/2020 16:31

@liveitwell

Either that's not your recycling bin or you're trying to pull a fast one.
Why?
Ferrari458 · 07/12/2020 16:31

@WhereverIGoddamnLike I'm not apologising for anything when Op has since posted that she did exactly what I thought. Grin
Why some here feel the need to put their detective hats on and interrogate people about minor details beats me.

Ferrari458 · 07/12/2020 16:34

We too keep recycling in the house until collection day. We have a bin in the kitchen and unless it fills up (which most weeks it doesn't) it goes out into the wheelie bin on collection morning.