Bought a speaker 2 weeks ago, the included charging dock doesn’t work. I contacted the manufacturer to swap out the faulty dock, they immediately sent one out....
Opened the box to find they sent a brand new speaker which includes a new charging dock. Alerted them via email and asked for a return postage label. They replied they sent the speaker on purpose as a goodwill gesture as they don’t have standalone docks in stock. They don’t want the original products sent back as it’s not cost effective.🤯
WWYD with this extra £200 speaker?? DP thinks Christmas came early and we should send the new one back to the retailer (not the same as manufacturer) and get a full refund whilst keeping the original one. I think that seems dodgy as it’s a “double resolution”, he said it’s not as the manufacturer said we can do what we want with it. I think just donate/gift it minus the new dock, he said the recipient would want the charging dock and think it’s weird if it isn’t included?
YABU = DP is right
YANBU = I’m right