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Original poster

Covid app notifications

54 replies

fastnfurious · 15/10/2020 14:41

Posting for traffic... had a notification from the Covid app today saying 'possible Covid 19 exposure... I clicked the notification and it vanished, went onto the app and nothing... now I'm wondering what am I meant to do. The app says when you've been exposed to someone with corona you'll get a notification with advice/further instructions... anyone know what those further instructions are?

OP posts:
dementedpixie · 15/10/2020 14:42

Lots of threads about these notifications. You can ignore it if there's no other info in the app

Original poster
fastnfurious · 15/10/2020 14:50

The article is helpful thanks. It does say users will get a second notification which I've not had

OP posts:
gingerbreadfox · 15/10/2020 15:27

Had this yesterday! I was really confused

ihatethecold · 15/10/2020 15:41

my son had this on Tuesday when he was at work. his area manager told him to stay at work and ignore it. he decided not to (advice online was confusing) so he took himself off for a test and isolated at home until the result came through yesterday

Original poster
fastnfurious · 15/10/2020 15:45

was everything ok for your son @ihatethecold ?

OP posts:
Singinghollybob · 15/10/2020 15:47

Did your son have symptoms? @ihatethecold

lolsurro · 15/10/2020 15:49

I woke up to the same message this morning. I'm a bit worried as I thought the issue was fixed? I don't know whether to self isolate or not?

vanillandhoney · 15/10/2020 15:50

@ihatethecold

my son had this on Tuesday when he was at work. his area manager told him to stay at work and ignore it. he decided not to (advice online was confusing) so he took himself off for a test and isolated at home until the result came through yesterday
Why did he go for a test if he didn't have symptoms?
ihatethecold · 15/10/2020 15:51

no symptoms at all. he is negative but the advice when we searched online was to isolate.

ihatethecold · 15/10/2020 15:52

he went for a test because he needs to get back to work. he doesn't get sick pay. The advice is so unclear

ihatethecold · 15/10/2020 15:53

we didn't know the fecking app was doing this!

Original poster
fastnfurious · 15/10/2020 16:00

My son(6) has been isolating for 2 weeks as someone in his school bubble has been confirmed positive... so basically I've been home with him for 2 weeks solid except for one instance of 30 minutes when I took my dd to a club and I sat in the car for the whole time except for 10 minutes when I was chatting to another mum. She hugged me (against my will) so that's the only prolonged contact I've had for over 2 weeks 🤷‍♀️

OP posts:
dementedpixie · 15/10/2020 16:05

@ihatethecold he should never have got a test without symptoms. If he was truly needing to isolate then a negative test without symptoms would not release him from isolation before the 14 days have passed.

dementedpixie · 15/10/2020 16:07

@lolsurro if there are no details when you go into the app itself then you can ignore the disappearing message

lolsurro · 15/10/2020 16:09

I did think that and as I have no symptoms I haven't self isolated or asked for a test. But it is worrying, especially as the area I'm in has very high Covid levels. Wish they would get the issue sorted.

Horracewimp · 15/10/2020 16:10

Unfortunately I have had the actual isolation message through. When you go into the app it gives you a count down in a huge pulsing circle. You can’t miss it.
Also if you go into tracing log in your phone it gives you the amount of positive cases you were in contact with. In my case unfortunately it was 5Shock I think it traces back to a table next to me at a restaurant. But yes, you can’t miss the actual notification to self isolate within the app.

Original poster
fastnfurious · 15/10/2020 16:14

@Horracewimp that's interesting how do you find the tracing log?

OP posts:
lolsurro · 15/10/2020 16:15

@Horracewimp thank you for that, that's reassuring to know. Makes me feel a bit better as it's been in the back of my mind all day. Sorry you came into contact with so many people who tested positive. Have you had any symptoms?

skippetyskoo · 15/10/2020 16:16

How to you access the tracing log? Horracewimp?

5foot5 · 15/10/2020 16:16

DH had one of these at the weekend and you can ignore it.

If it is the real thing then you get a countdown telling you how long you have to isolate for. DD had one of these yesterday because she has apparently been in close proximity to someone who has tested positive. Her countdown was 10 days so presumably the exposure was on Saturday (4 days ago) because the advice is to isolate for 14 days after last contact with the infected person.

She has no symptoms and the instructions are NOT to get a test unless she develops them. If she does get symptoms and has a test and it is negative then she still has to continue the self isolation until the countdown is up.

vanillandhoney · 15/10/2020 16:18

@ihatethecold

he went for a test because he needs to get back to work. he doesn't get sick pay. The advice is so unclear
A negative test doesn't clear you from self-isolating unless you have symptoms, though. If you're isolating without symptoms you need to isolate for 14 days.
5foot5 · 15/10/2020 16:19

x-post @Horracewimp yes how do you get the tracing log please I think DD would be interested to know. She too suspects it happened in a restaurant she was in on Saturday

WeirdlyOdd · 15/10/2020 16:25

I've had 5 of those alerts the disappear, on different days over the past week. The walk to school is past a Covid testing station... Unless you see it in the app as well, you don't need to isolate. IIRC it's because the underlying tech in the app has picked up that you've been close to someone with Covid, but it isn't close enough or for long enough to trigger an isolation warning.

However the government did announce that the bug (which only affect English apps) had been fixed and another message should flash up after to tell you to ignore it (which seems a bit of a bonkers way to deal with it, and makes you wonder why the Scottish version is fine!).

BlusteryShowers · 15/10/2020 16:32

@5foot5

Settings > Exposure Notifications > Exposure Logging Status > Exposure Checks

A few times a day, a list of codes will be sent to your phone of people who have had recent positive tests. If any of the codes match with codes your phone has pinged with recently, you'll get a notification.

As I understand it, if the exposure was not prolonged e.g you walked past them in Asda then you're fine.

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