To be furious and ask for my money back

[DorothygohometoKansas]

My dishwasher broke a few days ago, with the soap compartment not opening during the wash and I called the best rated repair person in the area, as listed on a well known trades rating/checking website.

Since then its been 4 visits, a total of £211 parts and labour, replacing the entire soap/rinse aid dispenser and much of the internal wiring. Yet still the soap dispenser door does not open during the wash, seemingly no matter what their repair person tries/replaces so far.

The repair person seems very laid back about it all, not understanding how inconvenient and time consuming this repeated visits are. He keeps doing a possible fix, putting the machine on and leaving. Then I have to call him once more and say yet again whatever you didn't hasn't worked, so come back and try again. No apology from him and no acknowledgement that this is poor service.

At this point I'm furious, out of pocket and AIBU to demand my money back for incompetent work, if the repair person cannot fix it tomorrow on their 5th visit?

Wrong thread!!

He should have been upfront and said I'm not 100% sure on the fix (which evidently he isn't, whereas for most breakages they will know what normally works and if that doesn't, will be content that it's unfixable rather than just try random stuff), but can try x, y and z but there's no guarantee it will fix it. If he said yeah sure and then proceeded to secure random parts and have a best guess approach I would be annoyed, but would pay as he has done the work.

@AriettyHomily

Would have been cheaper in the long run to buy a new one surely. Wouldn't .occur to me o call a repair man to a dishwasher

That's crazy surely, why would you buy a new appliance before checking if there's an easy fix?

I always start on the assumption that most things are fixable, in my area it's quite easy to find repair people

Another tablet thrower here.. the tablet compartment kept getting jammed coz I dump (probably more than recommended dishes) into my counter top, which blocked it.. throwing it on the floor works fine everytime..

@Pipandmum

You shouldn't have paid him until you one ot worked - he should have put it on a short cycle and waited. If he couldn't fix it just pay him the fallout charge. But I would just put the tablet in the machine and not in the compartment as suggested - for the money you have spent you could have bought a new machine.

*call out charge

I don't use any salt as I live in an area with very soft water. We don’t have any lime in ours

You should

It’s cheaper than blocked drains as it rids them of grease.

Salt is added every 1/2 months

@Xenia

These are difficult issues - when to repair and when to replace. I use the dispense trays for the rinse aid and the other stuff. When to stop repairing and replace and throw good money after bad is very difficult but over £200 and you might as well have replaced it.

It reminds me of my central heating repairs a few years ago, where they kept coming back to do more and more (18 days in all) including rinsing out the old radiators on the lawn having taken them out (21 radiators) and then that didn't work so replacing 21 with with new ones and then replacing the 2 boilers with new - that alone was £7k and he wanted to install some kind of veyr expensive boiler and I said no I want same as before.. I spent £21,500 including VAT by the time they finished the 18 days and 4 radiators STILL did not work. I suppose at least I had heating on - it was snowing outside in most of those 18 days and I had no hot water. Obviously I think the boilers being replaced and 21 radiators was probably fair and flushing them out first before replacing them (they were 30 years old - I kept 3 of my existing ones only) were not bad choices but I have still not recovered from the shock of the cost that just built up and up.

A year or two later I found a man who did a powder flush (not power flush) and had a patent on it and it really got rid of all the problems (and was about £2k including VAT) and I should obviously have used him first. He was recommended by another local firm who are very good and knew it was beyond their competence for such a big system with lots of rust clogging it up.

Yes very interesting but did it get the gunky bits off your lasagne dish?

I'm another one who lobs a dishwasher tab into the bottom of the machine. My drawer hasn't worked for years.

You could have brought a new one for that. X

Has he been back out OP?