I ordered a dress that arrived damaged and had to raise a complaint with the company.
Anyway I got a refund and that was the end of it.
I then looked at my LinkedIn and the person who had dealt with my complaint had looked up my profile (definitely them as their job title was the company)
I asked them why they had looked me up and they said so they could "ensure the right professional approach".
Is this odd? Its not like a signed my email as Dr or Prof - or mentioned my occupation at all. (I work a very standard job)