My DD goes to after-school gym classes (two hours on a weeknight and also two hours on the weekend) held at her school but run by an outside instructor.
We pay at the start of the term for the classes with the fees based directly on hours you attend i.e. one or two hours per session, and one or two sessions a week.
At the start of the pandemic, the instructor cancelled the remaining classes - about two weeks of the term were left up until Easter hols.
At the start of this term, we paid for the new term, and I deducted a sum equal to the cancelled classes, i.e. two weeks of two classes of two hours = 8 hours, and paid for the forthcoming hours in advance.
The teacher queried my bank payment and so I explained the maths, also explaining that since she has neither explained in the past six months whether she was planning on credit the cancelled fees, nor the opposite and said that she was not planning to do this, but in fact said nothing at all, that I had simply done the maths myself.
She has come back and said, that the letter she sends out stats that fees paid are non-refundable. I will almost certainly reply to say that IMHO the point about fees being non-refundable was surely about parents wanting refunds if, THEY choose not to attend if say, their child doesn't want to go, or they are away for a weekend, but it surely cannot cover the teacher cancelling the class. Otherwise, taken to its logical conclusion she could take bookings for a whole term and then immediately cancel the classes! Or cancel classes if she fancied a day off. And still be paid! This aside, this is probably not the issue to be querying, rather that even if fees are deemed and accepted by us as non-refundable, it doesn't mean that they shouldn't be transferrable and credited to future classes. It would be entirely fair to simply credit the money, as she normally does if e.g. she cannot do a class because of another commitment or illness. So, to sum up, I can agree with her term about no refunds, but think she is not being fair about crediting the fees for the classes she cancelled herself. Principle is surely the same as, say, a clothes shop saying,:"We can't refund your money, but you can have a credit note." Am I being unreasonable to at the very least point out the logic of my position and see if the teacher can accept that.