More of a wwyd, but getting stressed by this so want some collective MN wisdom before I make the next phone call.
Recently had fairly big work done to house. New carpets for two stairs and two landings chosen over much deliberation and visits to carpet shop locally. Expensive wool twist carpet fitted approx 6 weeks ago. Cost combined with another room was 2.5k.
Soon was clear that grippers were poking through.
Fitter came back and bashed a couple which I said not good enough. Followed him around whilst he did more bashing and he left. I'd kind of expected the carpet was going to be re-laid.
Rang shop, nothing else they can do. Can't use a short gripper on stairs....
Yesterday my daughter cut her heel, this morning my other daughter could feel more spikes on the stair riser. Dh started bashing, but says it will take hours. I don't feel this is the right solution.
What are my rights and next steps. I've emailed shop, but no reply.
Thank you all.