Is this message very rude? I think it is

[septemberismyfavouritemonth]

In June we had a new window cleaner clean our windows inside and out and discussed more regular window cleaning every few months.

The window cleaner messaged to say he will come this week, I asked how much for outside only and he sent me the quote - £30. I felt like this was quite alot for outside windows (2 bed terrace house) so asked around and found £20 was about average with some paying less but £20 being an average amount that I'd be ok to pay.

I messaged back to say I thought it was alot and could he do for £20, no worries if not but £30 was too much for us right now so we would leave it.

He messaged back to say we had an agreement on price and frequency and that he thought I would keep my word, he then said 'I work hard to be reliable to all my clients and I expect the same from you'

I was pretty shocked, I appreciate he feels we had a verbal contract but he doesn't know my circumstances and I feel I asked a reasonable question, I do feel that he was over charging. As we had inside and outside last time I didn't recall discussing outside only cost even if I did I wanted to check and confirm so I could have the money ready.

Is his response rude or am I in the wrong here? I felt like I was being reprimanded by someone I've met once. Obviously now worried because he knows where I live and I hate confrontation!

Find another cleaner!

It doesn't matter which, if either of you were rude, but you won't want to deal with him in fiurtier, so find another cleaner now.

Send him a thanks but no thanks note and leave it at that!

How much did he quote you for inside and out?

Send him one back saying you had only discussed inside and out, not just out, and bearing in mind his rude response and that you've heard others only charge £20, you will leave it now.

What did you pay for all the windows last time?

You did rather agree to an ongoing arrangement so I kind of see his point though he could have phrased it differently. Texts aren’t good for nuance

All you need to say is ‘unfortunately £30 is a lot for us right now but thank you for your time we will leave it’. End. If he then keeps texting either don’t reply or say you will be doing them yourself as money is tight. You don’t need to getting into confrontation if he keeps on. Then go with the cheaper cleaner.

I’d reply saying something to make it clear the conversation is over - along the lines of “We had a brief discussion, but did not agree anything. I do not remember you mentioning your pricing for outside only. We cannot afford £30 just for the outside, so we will use another window cleaner, thank you anyway.”

Rude and very very overpriced. I pay £9 and I have a lot more windows than you. He is ripping you off.
Get a new window cleaner.

I think I would just tell him you think he has you mixed up with someone else because you have not previously discussed prices.

We pay £20 for a 3 storey house with 13 normal new-house sized windows, 3 small, 1 large, 2 french windows and front and back door. Think he’s a bit overpriced, although I am in the NW of England which may be generally cheaper than where you are.

He sounds like a complete psycho.
Avoid.

Wow that's a lot. We pay £17 for the outside of a two bed terrace with an extension and we're in the south east.

That sounds like a lot. We have a 3 bed semi (not big) and it's £12 for all outside windows!

Had you ever agreed to the £30 quote? You say he sent you a 'quote' - you said 'no, too expensive' and he said 'I thought we had an agreement'. I'm struggling to work out when the agreement was made.

If you did agree without shopping round first, it's not unreasonable for him to be annoyed.

If it was only ever a quote, he's being rude. I would go back and say: 'Sorry, I didn't expect your quote to be so expensive and we just can't afford it.'

Yes that was a rude message
I pay £10 a month for my 3 bed, that's front and back door and 6 Windows

Regardless of price he's rude, find another cleaner YANBU

That's extortionate! We pay £7 and I'm in zone 4 London.

The “I expect the same from you” is very rude.

However I also think you were a bit cheeky to ask him to reduce his price by 50%. If you think it is too much, book one of the cheaper ones you found.

I’d just leave it now and find someone else.

That’s a lot. We pay £18 for a 4 bed house with a conservatory.

He sounds horrible. Don’t feel bad.

It’s also extortionate- £12.50 round here for a four bed detached!

I pay a fiver each time for outside only of front windows of a mid terrace 2 bed. It’s 3 windows FFS. I am in London.

You’re being spectacularly ripped off.

Christ I’m in scotland to be fair but I pay £12 for a 4 bed detached house with a conservatory 😳

I suspect he’s very stressed and taking it out on you. Yes it’s rude and you are well within your rights to find a window cleaner elsewhere.

Plus I agree that’s very expensive. I used to pay £12 for a four bed house.

He's a bully, isn't he. I wouldn't respond.

And yes, I pay £10, 3 bed house with a few difficult windows and a glass conservatory!

We pay £18 for a 4 bed detached - 15 windows plus front and back doors.k

He’s ripping you off and trying to guilt you in to accepting it.....